Position Information
Job Posting Number | S00966 |
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Position Title | Desktop Support Specialist |
Department | User Services-1158 |
Job Category | Staff Posting |
Position Type | Full-Time |
Pay Type | Salaried |
Salary Range | $50,800- $59,500 |
Compensation Practices | Experience is taken into consideration in the determination of salary offers. For more information visit https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html |
Position Details | The Wesleyan IT (ITS) department is agile, energetic, creative, highly collaborative, provides strong support for professional development, and fosters creativity and intellectual contributions by staff. Reporting to the Director of User Services, the Desktop Support Specialist is a high touch, customer service-oriented professional who provides support to staff and faculty throughout the University in an often fast-paced environment. As part of a team of Desktop Support Specialists (DDS), this position will work on endpoint technology projects and have the opportunity to participate in decisions affecting User Services at Wesleyan. DSS develop strong relationships with the user base providing support and guidance for them to use technology effectively. Responsibilities include:
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Minimum Qualifications | Bachelor’s degree and a minimum of one year desktop support or an equivalent combination of education, training and related experience that can include coursework and/or project work or student employment. Demonstrated knowledge of and experience with both Windows and Mac OS. Demonstrated knowledge and experience with MS Office 365 and Google Suite of applications. Familiarity with multiple browsers and troubleshooting browser-based applications. Proven understanding of and experience with tier 1 and tier 2 support computers in a networked environment. Demonstrated customer service orientation. Demonstrated commitment to work within a diverse environment and interact professionally with individuals of different backgrounds. |
Preferred Qualifications | Experience and comfort providing remote support to end users via remote control tools. Experience with the use and support of VPN (virtual private network) tools and software. Experience with ServiceNow or similar IT Service Management system. |
Management Competencies | Not Applicable |
Competencies | Customer focus, Decision quality/ judgment, Functional/technical skills, Listening skills, Patience, Personal accountability, Problem solving, Respects diversity |
Special Instructions to Applicants | Application close date is February 11, 2022. |
Additional Information | Any and all offers to external applicants are contingent on the candidate’s completion of a pre-employment background check screening and pre-employment physical to the satisfaction of Wesleyan University. Wesleyan requires all employees to be vaccinated against Covid 19 unless they meet the criteria for a medical or religious exemption. New employees must be vaccinated prior to their start date. If an employee needs an exemption for medical or religious reasons, they must submit a request to Wesleyan and be approved before their start date |
Benefits | Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans. We also offer flexible work schedules, employee and dependent tuition programs, as well as access to Wesleyan’s BLS & GLS programs for those who qualify (tuition is waived for up to 2 courses a term; some fees and taxes may apply). Detailed information on the benefits of working at Wesleyan is located at: https://wesleyan.edu/hr/careers/prospective-resources.html . |
Quick Link | https://careers.wesleyan.edu/postings/8464 |
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