Desktop Support Apprenticeship

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How to Apply

If you are interested in this apprenticeship opportunity in partnership with Apprenti , along with applying for this position directly, you will need to register/be screened by the Apprenti Group.

To enter the screening process, please go directly to apprenticareers.org and select Apply from the For Applicants drop down menu. To expedite your Apprenti application, please be sure to type "University of Michigan" in the referral source field. This will take you to the assessment landing page. Once there, please follow the steps outlined below.

• Please review the landing page and register (be sure to select University of Michigan as the referral source when registering).
• Once the registration has been completed, please follow the prompts to the assessment.
• This assessment will take approximately 1.5 - 3 hours. (Be sure to view the prep resources before attempting the assessment.)
• If you score an 80% or above on the assessment, an Apprenti representative will reach out within 48 hours.

Please reach out to [email protected] with any questions or concerns.

Summary

The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist Apprentice to join a diverse team of desktop support professionals. 

What You'll Do

ABOUT THE JOB

The LSA Technology Services Desktop Support team provides technical support to faculty, staff and students within the College of Literature, Science & the Arts. Our teams support a range of technology with a focus on teaching, and learning that occurs in our LSA physical science, social science, and humanities divisions. We build relationships within our community becoming a partner in IT needs.

Our work and our support is broad and diverse. The support we provide and the skills we learn are driven by the colleges' research mission. Your week may begin by helping with administrative tasks such as building new computers, or doing software refreshes. Later in the week,  you may be helping troubleshoot computers for classrooms, VR machines or wireless video.

Our work is challenging but rewarding because every day is a different technical issue or problem to solve.

Role responsibilities include:

• Demonstrate quality service and accountability while resolving incidents, meeting customer needs and exceeding expectations
• Establish customer and team relationships using effective communication and collaboration skills
• Update current tickets in a timely manner, prioritize incoming tickets and existing work, complete tickets within acceptable time frames
• Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
• Track computer systems and device inventory in order to record accurate data for asset management
• Analyze, plan, and implement system maintenance, including software patches and upgrades
• Monitor systems for availability, error conditions, and performance
• Participate in cross organizational projects that ensure our environment is up to date and secure

ABOUT YOU

You love to tinker. You enjoy a job where you are constantly learning and tackling new challenges. You enjoy spending the time to thoroughly investigate problems to completion. You are secure in not always knowing the answer and see these opportunities as a time to develop your skills. You are willing to ask questions, seek input, and advocate for answers to find the root cause of technical problems. You take initiative in your own growth and want a role where you are provided a wide variety of opportunities to build your skill set.

You like working with people and being part of a team, collaborating with others and actively sharing information with your teammates. You have excellent written and verbal communication skills and work to build trusting relationships with those around you. You take an active partnership with the people in  your community to solve technical problems. 

You are detail oriented and can actively manage many tasks at once. You find working in a dynamic environment enjoyable. You are able to pick up, manage, and close support tickets in a timely manner for our customers. You know when to escalate work that is outside your current skill set. You take time each week to address administrative tasks so that we have accurate documentation, details, inventory, and data for our customers, business partners, and teammates. 

You thrive in an environment where every day is a little bit different then the day before. 

Who We Are

"At LSA, we wonder. We wonder why we are here. We ask how the universe works, and how we organize societies. We all wonder but the great professors and students use curiosity as a catalyst to find answers to the biggest questions. Wonder begins with a simple "why" and leads to discovery that advances science and society while shaping our world for the better." - Research | UM LSA College of LSA

Required Qualifications*

• Through training can identify causes of simple technical problems and can provide practical solutions
• Is able to install software and troubleshoot basic issues  
• Communicates both verbally and written in a respectful & attentive manner tailored to each customers needs
• Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner

Work Locations

As part of the University of Michigan's Future Work Initiative and the LSA Policy on Flexible Work Arrangements, this position may work on campus or a potential hybrid flexible schedule of both on campus and remote once the training has been completed by Apprenti.

Additional Information

Please note that this apprenticeship opportunity is a 1 year term limited position with full access to the University of Michigan Benefits and resources.  More information about benefits can be found at https://hr.umich.edu/benefits-wellness

To learn more about the LSA Technology Services organization and services, visit https://lsa.umich.edu/technology-services/

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei .

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision .

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.