Deputy Chief Information Officer - Research, Clinical and Medical Education Technologies - WUIT

Position Summary
Washington University seeks a strategic and collaborative leader to serve as the Deputy Chief Information Officer – Research, Clinical, and Medical Education Technologies (Deputy CIO). Reporting to the Vice Chancellor for Technology and Chief Information Officer (CIO), the Deputy CIO serves as a deputy and advisor to the CIO with a foundation in strategic leadership and the overall operational oversight and accountability for all IT services provided by WUIT to the School of Medicine.
The position has key relationships and engagement with university executive leadership, in particular the department chairs and business managers for the School of Medicine and BJC HealthCare IT leaders. The position also works closely with the Deputy CIO for Administrative and Academic Technologies and the Chief Technology Officer to define and execute strategic directions, operational priorities, and execution across the entire university.
*The university will provide a comprehensive benefits and relocation package to the successful candidate. A flexible work arrangement is negotiable for qualified candidates who are unable to relocate.

Job Description

Primary Duties & Responsibilities

Strategy & Planning

• As a transformative leader, they will enable IT and digital transformation programs through engagement with the key goals of the university strategic plan, defining the programs to deliver against those strategies, and ensuring the organization has the skills, resources, and practices needed to attain and sustain its' goals and objectives.
• As a change leader, they will be highly engaged and collaborative with university executive leadership relationship development/strategic understanding, working with them to oversee the change impacts of the technology products and services for research, clinical and medical school education.
• As a compassionate, emotionally intelligent leader, they will champion holistic talent management, encompassing equity, diversity, and inclusion programs and practices, while nurturing our individuals and teams with robust professional and career development opportunities.

With a primary focus on the research, clinical and medical education units the position will:

• Develop, communicate, and actively promote overall WashU IT business/technology plans to university leadership, staff, partners, customers, and stakeholders.
• Develop quality solutions aligning to business priorities through partnership, influence, and governance structures.
• Collaborate with university leadership, schools, departments, and other organizational units to develop and maintain a strategic plan that supports the university's strategy for digital transformation and the resulting needs.
• Keep current with industry trends and emerging technologies to anticipate new and evolving business needs and adjust requirements and strategy accordingly.
• Communicate decisions, priorities, and relevant information regarding initiatives to the appropriate staff.
• Align and calibrate the organization's application and information strategy with the overall business strategy.
• Serve as a key member of the university IT senior leadership team and a thought leader in the broader IT@WashU community.
• Engage with key stakeholders to promote and grow the adoption of the technology initiatives.
• Work with key stakeholders to define requirements for new technology implementations and establish clear and attainable business benefits and return on investments.
• Work with the university leaders, IT finance, and the portfolio and project management office to transform strategic vision into program proposals incorporating outline plans for presentation to university governance.
• Oversee the prioritization, planning, and execution of strategic and critical tactical projects to ensure that they meet the objectives and priorities of the university strategic plan.
• Be a champion for all strategic IT projects at the medical campus and others as assigned by university leadership.

Operational Management

• Lead the WashU IT organizational units, which provide services for the research, clinical and medical education missions across the entire university.
• Lead continuous process improvements to drive down cost and increase efficiency and effectiveness of university IT operations and system maintenance.
• Ensure continuous delivery of IT services through oversight of service level agreements with executive leadership to achieve service expectations.
• Support integrated and comprehensive support system and service delivery through collaboration with university IT leadership.
• Oversee the operational support for all center-led IT solutions and related end-user services for those under the research, clinical and medical education missions.
• Be the primary stakeholder, representing the medical campus in developing, maintaining, and testing the IT components of the university disaster recovery and business continuity plans.

Organizational Management

• Build, grow and oversee the AVC and executive directors for assigned organization, each of whom will manage teams of professional IT staff.
• Work with the senior IT Leadership team to develop and execute succession plans for IT at the university.
• Supervise, recruit, develop, motivate, mentor, and retain high-performing staff through performance management, salary planning, career development, and training.
• Cultivate a culture of personal responsibility and accountability.

Other duties as required.

Working Conditions

• The work is performed in the offices located across the university's campuses. Activities will require trips to many university offices and offsite locations.
• The university will provide a comprehensive benefits and relocation package to the successful candidate. A hybrid work arrangement is negotiable for qualified candidates who are unable to relocate.

Preferred Qualifications

• Advanced degree in Information Technology, Engineering, or Business.
• Experience deploying IT solutions across a diverse array of industries, which ideally includes teaching and learning, healthcare and academic based research.
   

Creative Problem Solving/Strategic Thinking

• Strong strategic and operational planning skills. The ability to anticipate problems and proactively engage appropriate stakeholders to implement customer-centered solutions.
• Works with and enables others to plan and implement change utilizing change management strategies. Advocates strongly for new ideas, processes, and services to increase efficiency, quality, and customer/client satisfaction.
• Collaborates and builds alignment and consensus with stakeholders.
• Effectively provides context, criteria, and guidelines to enable staff to take actions and risks independently.

Building Relationship/Interpersonal Skills

• Demonstrated leadership and influence as a key member of a senior management team, possessing excellent interpersonal, organizational and communication skills together with a commitment to the mission of the institution.
• Demonstrated ability to build broad consensus and executive support for the design, development, and implementation of information technology strategies with all stakeholders.
• Communication.
• Demonstrated ability to communicate effectively with those with differing opinions and levels of understanding, varying styles to fit the audience and organizational/unit politics, and tailoring presentations for the audience.
• Uses effective strategies, arguments, and materials to negotiate and persuade others with different opinions.
   

Development of Self and Others

• Exhibits exceptional senior management skills leading the development and growth of an organization and its staff.
• Responsive to the evolving need for technology skills, soft skills. 
• Provides mentoring opportunities, sharing knowledge and expertise gained from work experience and professional development opportunities, identifying/creating development opportunities, and striving to be at the forefront of the profession.  
   

Flexibility/Adaptability to Change

• Demonstrates proactivity in proposing, advocating for, planning, implementing, measuring, and communicating about effective change approaches with the assigned strategy or program.

Leadership/Achievement Orientation

• Demonstrates: Ability to develop strategies and associated program plans which achieve deadlines or milestones as appropriate. 
• Accountability for mistakes, taking corrective action and holding others accountable for their commitments.
• Leadership to overcome complex conflicts with finesse and engagement to drive resolution when the achievement of a strategic milestone or goal is at risk.
• Demonstrates knowledge and skills in governance, program and project management, and conflict resolution.
• Experience delivering rapid IT solutions which meet changing business demands and strategic business opportunities. 

Quality Service

• Proven experience developing and continuously improving customer-centric services in support of large-scale, enterprise-wide information systems and services.
• Demonstrated excellence in establishing and maintaining effective and strategic relationships with internal and external stakeholders.
• Demonstrated effective and regular communication with stakeholders and their organizations regarding mutual expectations, setting standards and priorities for managing risks, and resolving issues and obstacles.

Required Qualifications

• Bachelor's degree in Information Technology, Engineering, or Business.
• Ten to fifteen years of demonstrated, progressively responsible experience in the leadership and implementation of information technology and/or operational efficiencies at an academic medical institution.  
• A proven ability to provide and deliver innovative IT solutions, including those which enable digital transformation, at an organization of comparable scale and complexity. The solutions meet key organizational/university-wide goals and objectives within stakeholders' agreed quality, budget, and time requirements.

Grade
G00

Salary Range
Base pay is commensurate with experience.

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions
When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.