Customer Service Representative II

Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities and may conduct periodic surveys to assess the effectiveness of the program.

EEO/AA 

Qualifications

 

High school and 3 years experience

Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of three (3) years of directly job-related experience.

Education will be considered in lieu of experience. 

The ideal candidate for this position should possess the following:

• Higher Education experience.
• Service leadership skills including mutual respect, active listening, and responsiveness.
• Must be a multi-tasker, extremely organized, and have the ability to work in a face-paced, high-pressure environment, with strong interpersonal and problem-solving skills.
• Ability to clearly interpret and implement policies and procedures.
• Ability to interact with all levels of internal and external constituents.
• Proficiency in Microsoft Office Suite.

The following documents are required:

• Cover letter delineating the manner in which your work experience applies to the posting.
• Resume
• Salary History
• Transcript
• Three work references. The hiring department expects you to name current or past supervisors.

NOTE: We will maintain your confidentiality and notify you in advance of making contract with any of your references. References will be contacted only after the interviewing process has been completed.

Incomplete applications will not be reviewed.