Customer Service Representative II

Customer Service Representative II

Robinson College of Business

Business Administration-Deans Office

Georgia State University’s J. Mack Robinson College of Business (RCB) is the sixth-largest business school in the country, with an enrollment of approximately 8,000 students. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive MBA is ranked among the world’s best by CEO Magazine. Georgia State University is in the heart of Atlanta and has strong ties with Atlanta’s business leaders, many of whom are alums of Robinson College.

Georgia State University, one of the world’s leading academic institutions, nationally recognized for its innovation in student success, invites nominations and applications for the position of Assistant Director or Student Engagement at the J. Mack Robinson College of Business. Robinson is focused on reimagining innovation with a mission to prepare people from all backgrounds to lead, innovate, and grow their potential to advance in business and society.

Our vision is to be the preferred provider of high-potential business talent for the best employers in the Southeast while providing outstanding recruiting experience. The Career Advancement Center provides services and resources geared toward business students.

These are exciting times at the J. Mack Robinson College of Business at Georgia State University. We are growing and thrilled that you are interested in joining our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence. 

WHAT MAKES Robinson College of Business A GREAT PLACE?

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Customer Service Representative II will support the Office of Academic Assistance at the Robinson College of Business. This position handles reception duties, including greeting visitors and answering four phone lines. The job involves making appointments for five academic advisors, keeping applicant and student records, and investigating and answering customers’ questions, general to complex, regarding the Robinson College of Business status. The ideal candidate must be able to set priorities and provide friendly, courteous, and accurate customer service in a fast-paced environment without close supervision.

Key duties include, but are not limited to:

• Provide in-depth customer service to customers seeking general and complex information regarding the University and the Robinson College of Business, providing basic information about regulations, policies, and procedures to callers and visitors.
• Check-in students with EAB check-in software.
• Schedule appointments for undergraduate and graduate academic advisors
• Coordinate phone traffic for the office.
•  Coordinate the petition process to include data tracking.
• Inventory and maintain forms related to academic advising as necessary.
• Take minutes at staff meetings.
• Coordinate morning and afternoon mail; send out to designated mailboxes.
• Create monthly reports to include monthly traffic to the office, petitions, phone, and academic forms.
• Assist with any special projects.
• Provide other duties as assigned.

Benefits – The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits and retirement plan options. https://hr.gsu.edu/service-centers/benefits/

USG Retirement Options

• Optional Retirement Plan -- ORP is a 401(a) Defined Contribution Plan. Employees contribute 6%, and USG contributes 9.24% to the plan. Employees are immediately vested.
• Teacher Retirement System -- TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6%, and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and a 2% multiplier. Employees are vested after 10 years.

See the retirement comparison chart  for more information.

• Tuition Assistance Program (TAP) -- Full-time employees enrolled in a USG degree program may earn their degree for free.  Find the TAP details here .      

Minimum Requirements:

• High school diploma or GED and two years of customer service, administrative, or office experience or a combination of education and related experience.

Preferred Qualifications:

• Associate’s degree and two years of related experience.
• Experience scheduling meetings for multiple calendars, ordering supplies for a large department, reconciling statements, and taking meeting minutes.
• Previous experience working with student retention programs is a plus.
• Intermediate experience with Word and Excel.
• Excellent written and verbal communication.

To be fully considered for this position, all candidates must submit the following at the time of submission: 

• A complete and accurate GSU application
• Resume
• Cover Letter

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