Customer Service Rep Intermediate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Key Office is looking for a Customer Service Representative to provide excellent customer service to our University community. This position will issue and receive keys, create refund documents, and perform various administrative tasks. 

Responsibilities*

• Issuing keys per customers' requisitions and verifying authorized signers
• Updating Key Office database of doors, keys and key assignments
• Provide customer service: answer phones, answer questions, provide reports, coordinate issuing and returning of keys for large projects
• Perform various clerical duties: organize information into spreadsheets, maintain files, and process return key documentation
• Updating FMS/AiM system: time and work requests
• Processing work requests. Identify urgent requests

Required Qualifications*

• At least two years in a customer service setting
• Experience using Microsoft Word and Excel
• Excellent problem solving skills
• Excellent customer service skills
• Ability to learn and adapt quickly, including on various software applications
• Self-motivated
• Excellent prioritizing skills
• Detailed oriented
• Legible penmanship

Desired Qualifications*

• Experience using Google Suite, including email, drive, docs, sheets
• Experience with Computerized Maintenance Management Systems (CMMS), such as AiM/FMS
• Knowledge of doors, locks, keys and key systems
• Knowledge of the UM Key Office software and procedures

Work Schedule

This is a full-time 40 hours per week regular position with a shift of Monday-Friday, 7am to 3:30pm.

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning. 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.