Job Title
Customer Service Associate II - CommunicationsAgency
Texas A&M UniversityDepartment
Vet Med-Teaching HospitalProposed Minimum Salary
Job Location
Job Type
Job Description
Our commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we are
The Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs. To learn more, please visit our website https://vetmed.tamu.edu/
What we want
The Customer Service Associate II is responsible for providing excellent customer service to all clients (internal and external). Responsible for recording all referral information from referring veterinarians.
What you need to know
Compensation will be commensurate to the selected hire’s experience.
Other Requirements and Factors: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.
Required Education and Experience:
High School graduation or any equivalent combination of education and experience.
Three years in general office or clerical work.
Required Special Knowledge, Skills, and Abilities:
Working knowledge of word processing, spreadsheet, and/or data entry applications. Ability to multi-task and work cooperatively with others.
Preferred Special Knowledge, Skills, and Abilities:
Ability to communicate effectively in both Spanish and English.
Responsibilities:
Communications/Customer Service:
Answers incoming calls for the Small Animal Hospital.
Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients.
Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time.
Transfers calls to the appropriate service when prompted.
Promotes communications between clients, rDVMs, clinicians, techs, and all other staff as appropriate.
Scheduling:
Oversees the daily administrative operations of assigned veterinary service section(s).
Serves as the primary contact between front desk and veterinary services for admission and discharge processing.
Assists with appointment scheduling (new/rechecks).
Schedules appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, radiology, CT’s, MRI’s and etc.
Records new patient information for local and referral clients and patients.
Enters/updates all client/patient information into hospital information system.
Sets up and maintains Blocked Schedules.
Documents:
Creates and updates veterinary service section appointment templates in VMIS.
Deconflicts appointment issues with clinicians and Client Service Section.
Investigates and researches customer complaints and participates in resolving problems.
Verifies and updates client/patient information for accuracy.
Assists in gathering and recording referral information from rDVMs to include medical records.
Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system.
Policies & procedures:
Ensures adherence to policies and procedures consistent with TAMU and veterinary medical teaching hospital’ policies, procedures, and confidentiality protocols.
Why Texas A&M University?
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatically enrollment in the Teacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance for completing a degree while a Texas A&M employee
Living Well, a program at Texas A&M that has been built by employees, for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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