Customer Service Assistant

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Position Summary:

Florida Atlantic University is seeking a Customer Service Assistant - Jupiter, FL.

Summary of responsibilities include:

• Supervise volunteer greeters during daytime classes, special events and evening or weekend classes as needed each semester, to include being present before and after each class.
• Provide volunteers with necessary class material.
• Facilitate all classes including the set-up and breakdown of laptops and scanners.
• Greets visitors and assists patrons with registrations.
• Perform data entry; accuracy in data entry is essential.
• Answer incoming telephone calls.
• Organize and scans office files.
• Ensure volunteers have a clear understanding of, and are in compliance with pertinent OLLI policies and procedures.
• Assist in facilitating greeter orientations.
• Ensure fliers are printed and fully stocked in all areas throughout the complex, i.e. lobby, bulletin board, information table, classrooms, and reception.
• Maintain condition of the lobby, student lounge and green room to include maintaining stocked inventory of all water.
• Make announcements when needed.
• Other projects as assigned.

Minimum Qualifications:

Preferred Qualifications:
Bachelor's degree preferred, but not required. Strong commitment to customer service.

Salary:

$18 to $20 per hour.
Other Personnel Services (OPS)

College or Department:

Osher Lifelong Learning Institute

Location:

John D. MacArthur Campus - Jupiter

Work Days and Hours:

Monday to Friday. Hours will depend on Osher Lifelong learning presentation calendar.
Some evenings will be required"

Application Deadline:

2024-02-13

Special Instructions to Applicant:

Temporary positions are not established positions and are paid from OPS funds. Temporary positions are usually not eligible for benefits and retirement; however, they may be eligible for health insurance coverage depending on the average hours worked per week. They provide full-time or part-time employment in an exempt or non-exempt employment situation based on job duties and salary in accordance with the Fair Labor Standards Act (FLSA). Temporary positions do not have layoff rights and may be terminated without prior notice. Applicants hired into Temporary positions may apply for a regular appointment should a vacancy become available.
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email [email protected] or call the Office of Civil Rights and Title IX at (561) 297-3004.