Customer Service and Account Specialist

University of North Carolina at Charlotte, United States

Updated: about 1 month ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: ;

Position Information
General Information


Vacancy Open to All Candidates
Employment Type Time Limited - Full-time
If time-limited, note appointment end date 06/30/2025
Hours per week 40
Months per year 12
Position Number 010263
NC Salary Grade Equivalency GN06
Classification Title Administrative Support Specialist - Journey
Working Title Customer Service and Account Specialist
Salary Range $35,608 - $44,510
Anticipate Hiring Range $35,608 - $41,000
FLSA Status Non Exempt
Division Business Affairs
Department Business Services (Adm)
Work Unit Parking & Transportation Services
Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional early morning, evening, and weekend hours required, as necessary. May be designated as mandatory at times.
Primary Purpose of Position
This position serves as a Customer Service and Accounts Specialist with responsibility for assisting customers via point of sale, phone contact and written correspondence to respond to inquiries as regards parking & transportation operations, as well as to secure accurate and timely collection of payments for parking permits, parking citations, transit passes, etc. Additionally, this position verifies, reconciles, summarizes, and reports all financial data and assists with statistical data collection as directed by management.
Minimum Education/Experience
Required Minimum Qualifications:

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
  • Serve customers at front counter of the Parking and Transportation Office.
  • Correctly collect payments for parking permits, parking citations, transit passes, and answer questions on all operations for Parking and Transportation.
  • Verifies data, report writing, summarizing and reconciling financial data, records management, and statistical data collection and analysis.
  • Balances cash, check and credit card payments daily.
  • Accounts and reports for all money as directed by management.
  • Secures handling of financial resources, cash, cash equivalents and credit card information.
Other Work Responsibilities
  • May be asked to work some weekends for special events.
  • Represent the department at Resource Fairs. SOAR events.
  • Other duties as assigned.
Departmental Preferred Experience, Skills, Training/Education
  • Associate’s degree with experience working in a business office/university environment setting preferred.
  • Three years of experience in office, business and/or program administration.
  • Two years face to face customer service experience.
  • Effective verbal and written communication skills.
  • Experience using a variety of office equipment – computer, scanner, copier, fax.
  • Strong organizational skills, as attention to detail with accuracy is essential.
  • Proficient in MS Office/Google; with intermediate level skill.
  • Strong computer skills and comfortable learning an enterprise data management system, experience with parking systems desired.
Necessary Licenses or Certifications
Work Location Parking and Transportation Office
Posting date 02/29/2024
Closing date 03/14/2024
Proposed Hire Date 04/01/2024
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.
Please upload reference information including ​names, position titles and company/institutions, phone numbers, and email addresses of at least ​two​ current/previous supervisors.

  • The Search Committee will not contact references without first verifying permission with the finalist​.


Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
  • Do not write ‘see resume’ on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application.
  • These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

This is a time-limited position that is scheduled to expire. Additional funding for this position is anticipated but not guaranteed. If the funding is received then the position will continue until approved funding has been exhausted. If the funding is not received then the position will expire on 6/30/2025.

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