Customer Care Specialist

For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt, Facebook: @PittBASRV

For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt, Facebook: @PittBASRV

Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.

• Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others as appropriate. • Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services. • Troubleshoots and handles moderately complex inquiries and issues; refers customers to supervisors and/or other departments as needed. • Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed. • Files documents, provides data entry, and completes forms requiring standard information. • Explains policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff, and other visitors. • Other duties and special projects as assigned.

Incumbent must stand for extended period of time, walk in small area extensively, maneuver stairs, and lift boxes of paper and supplies. Requires a great deal of bending and frequent movement. Walking to various locations on campus.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.