Cross Funct IT Supp Supervisor

University of North Texas at Dallas, United States

Updated: about 2 months ago
Location: Denton, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


UNT System Overview
Welcome to the University of North Texas System . The UNT System includes the University of North Texas in Denton and Frisco , the University of North Texas at Dallas and UNT Dallas College of Law , and the University of North Texas Health Science Center at Fort Worth . We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title Cross Funct IT Supp Supervisor
Department UNT-DSI-Administrative IT Services-150100
Job Location Denton
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information $71,100.00
Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University’s mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview
Be part of the Administrative Information Technology Services (AITS) team. Will have installation/support/maintenance responsibilities for the AITS servers and in providing backup support to other IT colleagues within the AITS team as needed or required by the AITS Director of IT Support for the Division of Student Affairs (DSA). Primary end user support areas are all the departments within the AITS support spectrum, specifically focusing on the DSA area. Will provide operations support to areas as needed and/or required by the Director of IT Support for AITS DSA. Will perform duties as related to the CFITSS position with a global view of the computing infrastructure in the AITS support spectrum. Will have server management responsibilities as needed that span multiple departments and divisions. This position will also have responsibilities related to operations in the AITS facility in Chestnut Hall with regards to monitoring and securing the space. Will be involved with project management. Will perform special projects as required by the AITS Assistant Vice-President. This position will serve as team lead when working with the embedded CFITSS position in the Student Health and Wellness Center. You will need both an ability to work individually and with a team. This position is 100% in person.

Additional Posting Details


Minimum Qualifications

Bachelor’s Degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
• Ability to supervise and train subordinates.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain, and utilize technical and applications-oriented information.
Preferred Qualifications
Working knowledge of Windows servers
Prior experience in IT within a large Texas Public University environment
Knowledge of security products and security best practices
HIPAA certification
Required License / Registration / Certification
Work Schedule
Monday through Friday 8-5 and on-call for weekends and holidays.
Driving University Vehicle Yes
Security Sensitive This is a security sensitive position.
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Cross Funct IT Supp Supervisor
Physical Requirements Kneeling, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear, Ability to communicate, Carrying, Cleaning, Climbing, Crawling, Lifting up to 50 pounds

Job Duties


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Is a contributing member of the AITS management group and implements AITs computing support initiatives within the division/departments/groups supported by this CFITSS.
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Be an active member of the eForms management and deployment across AITS and assist in onboarding departments/colleges outside AITS support.
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Management of all servers in the Division of Student Affairs as needed. You will be primary on some and backup on others. There are both physical and virtual servers. Be an active participant as needed on server projects for new builds and major upgrades.
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General Support for users and departments for hardware (desktops/laptops), peripherals, software and troubleshooting on applications and computing hardware.
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Manage the CLEP portion of the CBT lab. Provide support as needed in delivering new tests, updates, deployments of hardware and software. Assist as needed in acquiring new systems and guide the CBT unit through the process of systems acquisition.
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Respond to virus and malware infections, apply encryption to laptops, tablets, and desktops as needed, and resolve issues related to our anti-virus and endpoint protection product, including communication challenges with the anti-virus agents.
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Respond and resolve end-point security/compliance issues detected by monitoring software like WSUS, Rapid7 and others.
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Is a contributing member of the AITS support group and implements AITS computing support initiatives within the division/departments/groups supported by this CFITSS.
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As part of our team, you will play a crucial role in handling emergencies and critical incidents. Your responsibilities include swiftly addressing urgent incidents during non-regular work hours, weekends, and holidays. Collaborating with the team to resolve critical issues promptly. Participating in an on-call rotation to ensure continuous support. Being available to tackle unforeseen challenges whenever they arise.
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Responsibilities will span across new construction, department relocations, and renovation projects. Collaborate with stakeholders to plan and execute seamless relocations related to new construction or departmental changes while meeting and planning for the technology needs of both the project and the department.
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Perform special projects and other duties and tasks as assigned by the AITS Assistant Vice-President.
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Collaborate on the expansion and building of UNT New College at Frisco. Be an active participant in the support of the New College at Frisco campus.
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Your responsibilities will encompass both AD administration and GPO configuration. Ensure proper organization of AD objects, including user accounts, groups, computer accounts, and organizational units (OUs). Create, modify, and delete user accounts as needed. Manage group memberships and permissions within AD. Configure and manage GPOs to enforce security settings, access controls, and other policies. Ensure that only authorized users have access to the appropriate resources through GPOs.
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Develop software deployment packages for various applications, updates, and scripts in SCCM. Ensure packages are optimized for efficient distribution across the network. Customize package properties, such as installation behavior, dependencies, and detection methods. Test packages thoroughly in a lab environment before deploying them to production systems. Design and create custom queries using WMI Query Language (WQL). These queries help retrieve specific information from the SCCM database. Leverage queries to monitor compliance, track software installations, and generate reports.
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As the team lead when working with the Student Health and Wellness Center (SHWC), this position will play a critical role in ensuring smooth IT operations within the SHWC. This position’s responsibilities include overseeing technical support, managing escalations, and maintaining a HIPAA-compliant environment. Additionally, you’ll serve as the go-to person for resolving complex IT issues, collaborating with other departments, and upholding data security protocols.
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Use ServiceNow (SNOW) or the Enterprise ticketing system to track and manage incidents/tasks, ensuring timely resolution and minimizing service disruptions. Additionally, collaborate with the Change Management team to assess and implement necessary changes, maintaining a stable and efficient IT environment.
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Conduct Technology Acquisition Questionnaires for our supported departments to evaluate and approve new software solutions. Collaborate closely with IT Compliance, ensuring that these acquisitions align with our security standards and compliance requirements, safeguarding the University’s digital environment.

Posting Detail Information


Posting Number S7792P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting https://jobs.untsystem.edu/postings/80170