CRM ADMINISTRATOR II, IS&T Applications (23500609651204)

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our IS&T Applications team is looking for a CRM Administrator II who will be responsible for administration, configuration, and support of CRM/Salesforce applications, components and integrations used to enable Boston University's Development and Alumni Engagement processes.

Position responsibilities:

• Participate in projects requiring knowledge of various Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, as well as CRMA. This includes creating and managing Salesforce reports/dashboards, list views, page layouts, pick list changes, data cleansing/deduping, and administering Marketing Cloud Data Extensions.
• Work in line with our central CRM team to manage and maintain the Salesforce Education Cloud instances user management, security, and data integrity. This includes administrative/business application configuration activities, testing, contributing to security setup, and consulting on requirements.
• Participate in operational support and contribute to maintenance of CRM/Salesforce.com based services. This includes working on level 1 or 2 incidents, service requests, defects, enhancements, and service improvement initiatives.
• Contribute to solution development, including configurations, simple declarative development, and lightweight Salesforce solution design. Work closely with our central CRM team and development team to implement integrations into Salesforce with other applications and systems.
• Invest time in professional development related to CRM/Salesforce.com by active participation in technology user groups and professional organizations, and pursue formal training, certification, or degree programs.

Boston University offers an excellent benefits package including:

• Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.bu.edu/wellness/ for more information!
• Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.

Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff BU. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

Basic Qualifications:

• Bachelors or Masters Degree in Computer Science, Information Systems, or another related field, or equivalent work experience.
• 3+ years of experience in Salesforce administration with Salesforce Administrator Certification.
• Proven background in Salesforce administration and configuration, including creating and managing reports/dashboards, list views, page layouts, pick list changes, data cleansing/deduping, administering Marketing Cloud Data Extensions, and providing level 1 or 2 support for applications.
• Working knowledge of Salesforce configurations, REST/SOAP web services, the overall software development lifecycle, and enterprise integration frameworks.
• Good understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum or agile development methodologies, and experience working on projects/issues of medium to high complexity.
• Intermediate to advanced computer skills in MS Word, PowerPoint, Excel, and Visio, and effective oral and written communication skills.

Preferred Qualifications: The following Qualifications are preferred, if you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Over 3 years of IT work experience in Software Development specifically using object-oriented designs with Java or advanced programming skills is desired, or the equivalent experience in Web Development specifically in using HTML/DHTML, XML, CSS, JavaScript frameworks, or the equivalent with demonstrated knowledge in CRM/Salesforce.com or another CRM platform. Higher Ed implementations is desirable.
• Experience integrating Salesforce with 3rd party systems using web services and app exchange apps.
• Experience working with App Exchange packages and with software to deploy code and changes in Salesforce environment (or) equivalent environment with Git or other external Salesforce deployment tools is highly desirable.
• Knowledge of Salesforce APIs (bulk API, Metadata API), Web Services (SOAP, REST).
• Understanding, adoption and utilization of declarative customizations versus programmatic customizations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.