CPEO Guest Services, Ticketing, & Event Manager - 130283

UCSD Layoff from Career Appointment: Apply by 06/10/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 06/19/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Reporting to the Artistic Planning and Outreach Director of the Campus Performances & Events Office, the CPEO Guest Services, Ticketing, & Event Manager uses skills as a seasoned, experienced professional, to provide comprehensive coordination and management oversight of ticketing and front of house operations for performances and. events.

This role will be responsible for supporting a team of events and operational staff, primarily focused on performances and events produced by the Campus Performances and Events Office as well as rental events at venues managed by the Campus Performances and Events Office. Those venues include the Epstein Family Amphitheater (2,300 Capacity) and the Loft (225 Capacity).

With a capacity of 2,300, the Epstein Family Amphitheater is designed to provide diverse programming and to create engagement opportunities for UC San Diego students and the San Diego community at large. The open-air amphitheater will showcases performing arts, featuring local and international talent, as well as student, campus and community events. When not actively programmed, the space will serve as an informal gathering place and open park. The Loft is a flexible configuration indoor venue with both seated and standing layouts for a variety of events and includes a restaurant and bar partner.

This role will work closely with the Associate Director of CPEO, the CPEO Associate Marketing Director, the Triton Box Office, and the Advancement Department. The CPEO Guest Services Manager provides comprehensive planning, coordination, and management support with a specific focus on ticketing and audience experience for performances and events. This position will focus on supporting event planning and logistics that impact the guests and attendee experiences from ticket inquiry and ticket purchase through post-show follow-up. This role will help design, oversee, and execute the on-sale process for the annual CPEO presenting season, manage the annual ArtPower subscription process, build ticketing plans for individual events and rentals, work within the campus ticketing system to ensure timely on-sales, provide timely and professional customer service, and troubleshoot ticketing challenges. CPEO Guest Services Manger will provide regular ticketing reports, reconciliations, and support annual assessment processes. This role will work with venue operations staff and partners to ensure effective wayfinding, signage, ushers, and safe crowd management plans are implemented for events.

In addition to supporting guest experiences and box office related duties, the CPEO Guest Services Manager will support student organizations, campus departments, and clients in producing events at the EFA and the Loft. Responsibilities include identifying and coordinating of event logistics ranging from security, parking, box office, event portering services, usher calls, set up, and tear down of events. The CPEO Guest Services Manager will be involved in the managing of concession vendors, marketing efforts, and supporting front of house operations.

This role will work closely with the CPEO Event Manager for the training of a student event services team and providing work direction for other career event professionals. The CPEO Guest Services will work to effectively hire and train student team members in venue operations, ushering roles, and event coordination. This position is responsible for the interpretation and application of University policies, budget management, staff scheduling, and providing supervision to the student box office and front of house event services team. The position facilitates the smooth and safe operation of events and works cooperatively with staff, students, faculty and off-campus vendors and partners. The CPEO Guest Services, Ticketing and Events Services Manager will be responsible for overseeing event areas with financial transactions, including but not limited to: ticketing, merchandise sales, equipment rentals, PCI compliance, cash handling, and a role in food & beverage concessions.

This role will also be supporting other areas of the Campus Performance and Events Office, including events and traditions across campus. This position may serve in a variety of event management capacities throughout the course of the year and will apply industry best practices to support a range of events.

• Bachelors' degree in related area and / or equivalent experience / training.

• Ability to work on various ticketing platforms (such as Paciolan, Audience View, Ticketmaster) to effectively build and manage ticketing maps, on sale pages, assign complimentary tickets, reseat patrons, and process transactions.

• Experience and knowledge in a university and/or performing arts box office working with ticketing platforms, sales, customer service, and client services.

• Thorough knowledge and understanding of concepts, principles and practices of event planning and public relations, including event design, organization and production.

• Highly developed interpersonal communication skills including political acumen and social perceptiveness. Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities.

• Knowledge of crowd management, crowd safety protocols, security and emergency procedures related to small, medium and large scale gatherings.

• Demonstrated ability to hire, train, and manage student employees.

• Highly developed judgment, decision-making and problem recognition / avoidance / resolution skills, including skill in determining those issues / problems that need to be brought to management's attention.

• Skill in effectively meeting budget and time constraints. * Demonstrated ability to operate within an assigned budget limitation. Ability to forecast expenses and monitor ongoing operational costs. Ability to prepare project budgets and fiscal year operating budgets for venue projects.

• Demonstrated organizational and project management skills to work successfully with clients to produce high quality events that meet client needs and appropriately represent the campus for fundraising events. Skills to provide excellent donor stewardship.

• Thorough knowledge of the campus, its vision, mission, programs, policies, achievements and infrastructure. Knowledge of University policies and procedures relating to the use of University facilities, event management and presentation.

• Experience maintaining a high standard of productivity within a broad scope of responsibility despite frequent interruptions. Ability to complete large volume of diverse tasks efficiently, meeting established deadlines.

• Knowledge of principles and practices of volunteer recruitment, supervision, motivation and evaluation.

• Demonstrated negotiation, analytical and research skills to interpret data, prepare conclusions and successfully negotiate terms and conditions of contracts and proposals that are in the best interest of the institution.

• Ability to effectively work with invited guests, donors, government officials and university VIPs.

• Proven ability to work on several tasks simultaneously. Skill at responding effectively to priorities and setting deadlines.

• Ability to give clear directives and use independent, rational judgment to make optimal decisions.

• Knowledge and skill to set and monitor work standards and protocols.

• Established skill in analyzing information, problems, situations and procedures to define the problem or objective, identify relevant concerns or factors and formulate logical and objective conclusions.

• Established strong organizational and time management skills; proven ability to set priorities which accurately reflect the relative importance of job responsibilities, and take into account deadlines, competing requirements and complexity.

• Proven experience effectively planning, scheduling, and oversight of skilled professionals; experience effectively arranging and distributing workload and resources to meet desired results.

• Strong ability to utilize computers and standard software including Microsoft Office Suite, email, and Google Suite.

• Must be able to work a flexible schedule to meet event needs. This position will require regular work during late night and weekends.

• Must have valid CA driver's license to operate a UC vehicle.

• The job offer is contingent upon satisfactory clearance based on Background Check results.

• Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.

For more information about UCSD Benefits and Work/Life .

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Pay Transparency Act

Annual Full Pay Range: $67,200 - $119,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.18 - $57.28

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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