Coordinator, Student Success Center

Updated: 5 months ago
Job Type: FullTime
Deadline: 04 Dec 2023


Campus: Tempe


Job Description

The Student Success Center is seeking an innovative, energetic, and self-motivated leader to join an award-winning, high-impact, dynamic, student-centric team. The Student Success Center believes that the right person at the right time can change a life, and we are looking for a leader who can take the initiative, aligns with this belief, and is passionate about helping students achieve their goals and aspirations, utilizing a holistic coaching approach.  Under administrative direction, the Coordinator primarily manages and supervises a large team of working learners (peer coaches), leads the center’s projects and activities, serves as a liaison between the center and assigned student retention partners, and works on collaborative projects related to student engagement, retention, and success. This position is based on the Tempe campus with occasional travel to pan campuses such as West, Poly, or Downtown.
The Coordinator also plays a critical role in the University College Work+ program, which is designed to prepare student-employees for their future professional careers. As a key participant in Work+, the Coordinator will serve as a career guide and mentor to the student peer success coaches they have been assigned to supervise. Additionally, the Coordinator will provide student peer success coaches opportunities to build valuable work skills and facilitate professional development.  For more information on Work+, please visit . 

Department Name

Student Success Center



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$43,000 per year

Close Date


Essential Duties

Student / Working Learners Supervision (75%)

  • Supervises, leads, trains, coaches, and evaluates the performance of assigned large student peer coaching workforce. All peer coaches, or working learners, are students themselves at ASU.
  • Coordinates delivery of the Student Success Center's peer coaching program, ensuring support for students who may need assistance and guidance with goal setting, strategies for success, financial planning, and engagement within the university to ensure a successful first or second year at ASU.
  • Conducts monthly 1:1 meetings with each of their assigned student peer success coaches to provide career guidance and mentorship, discuss professional development, review performance, and provide feedback. 
  • Assist student peer success coaches with intentionally enhancing their skills in the following categories: workforce readiness, entrepreneurship, soft skills, and technical skills
  • Monitors work in progress and completion for each of the student peer coaches and serves as a resource for the student coaches to facilitate success.
  • Monitors and prepares standardized and ad hoc reports relative to peer coach service measures and retention data of assigned college.
  • Delivers training related to student success and coaching through meetings, workshops, and seminars to student working learners.

Project Planning, Management, and Assistance (10%)
  • Leads & assists with special projects and strategic planning as needed, including a jobs-to-be-done approach for service design and enhancement and engaging students in problem-solving.
  • Assists, as needed, with the Student Success Center digital coaching community.
  • Assists, as needed, with actionable analytics work.
  • Assists, as needed, with marketing efforts and information to faculty, staff, and outside organizations regarding Student Success Center initiatives.
  • Schedules, facilitates, and/or monitors orientation and outreach events for new first-year students in collaboration with other ASU units and in accordance with specifications, objectives, and funding limitations of the department as determined by university leadership.
Flexible Projects and Tasks (15%)
  • Works independently and collaboratively in a dynamic environment and thinks innovatively about best practices for student success, utilizing data and reporting tools to research, analyze, and propose student retention process improvements.
  • Works with department leadership, effectively advocates, leverages, and communicates to various constituents to remove barriers to student success.
  • Assists department leadership in identifying patterns and strategies for success in ASU student retention.
  • Maintains partnership links with assigned college(s) and staff in other units to facilitate Student Success Center objectives supporting ASU’s student retention goal.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in supervision of  the student workforce
  • Experience in advising, coaching, or student development within higher education
  • Evidence of effective communication skills for establishing and maintaining effective working relationships and completing work objectives
  • Experience in organizing, coordinating, and prioritizing work and activities for self and others
  • Experience in thriving and working in a fast-paced, high-volume, and dynamic work environment
  • Experience supporting diverse college student populations
  • Experience in preparing and presenting programming/workshops for specialized populations such as international, multicultural, first-generation, commuter and/or out-of-state students
  • Demonstrated knowledge of college student success and retention practices
  • Demonstrated knowledge of issues related to outreach, advocacy, and university resources that support college student retention and success
  • Experience using digital platforms to provide service to students
  • Experience in using various technology platforms and experience in using Microsoft Office Suite and Google programs

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Required to stand for varying lengths and walk moderate distances to
  • perform work.
  • Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
  • Ability to clearly communicate to perform essential functions.

Department Statement

The Student Success Center, which is part of University College, supports the success and retention of Arizona State University freshmen, sophomores, and transfer students on four campuses through a variety of coaching programs and services. Through its signature peer coaching programs, comprised of highly qualified and responsive upper division and graduate student coaches, the center offers academic support, information, skill development, and advocacy that inspires and empowers students and equips them with skills to be successful in navigating their first or second year at ASU. For more information on our center, please visit our website at: For more information on University College, please visit .

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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