Coordinator, Student Records and Reporting

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.

Salary Range: $43,001/year or higher, commensurate with experience and/or education

JOB SUMMARY 

The Coordinator of Student Records and Reporting is responsible for supporting the Registrar's Office in daily operations, management, and maintenance of student records and reporting. This position is also responsible for special projects, such as implementing automated processes.

DUTIES 

• Resolves complex service issues with respect to the release of student records. Resolves misrouted request complaints, time-sensitive requests, and other sensitive matters in cases
• Maintains the accuracy of data in the student record module of the student information system and document imaging system
• Implements academic and administrative policies and procedures in the management of accurate student records
• Reviews and maintains student information in both online systems and printed records
• Responsible for organizational detail, set-up, and troubleshooting related to scheduling, registration, grading, end-of-term processing, and other maintenance to the student record
• Oversees all National Student Clearinghouse processes, degree verifications, and student enrollment verification
• Manages file retention process and document imaging and organization of student records
• Assists in developing and implementing comprehensive student data file review procedures
• Maintains confidentiality of student records, adheres to the requirements of the Buckley Amendment, FERPA as it applies to student records
• Compiles, edits, and disseminates complex reports
• Manipulates student information system to generate reports
• Assists staff and students with questions regarding online registration and technology issues in regard to schedule changes, course withdrawals, faculty grading, administrative drop, etc
• Responds to student, staff, and faculty inquiries and directs and refer students to appropriate academic support areas
• Serves as liaison to coordinate activities with internal and external contents

MARGINAL DUTIES 

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Candidates must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment, which does not subject the employee to any unpleasant elements
• The position is physically comfortable; the individual has discretion about walking, standing, etc
• The work environment involves minimal exposure to physical risks

EEO/AA

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None Required

PREFERRED QUALIFICATIONS 

• None

About University of Houston Downtown

Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.

U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions:  No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.

The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.