Updated: about 2 months ago
Location: Greenville, SOUTH CAROLINA
Deadline: ;
Posting Details
Position Information
Job Title | Coordinator of Customer Services |
---|---|
Position Number | 921571 |
Vacancy Open to | All Candidates |
Department | SAH Recreation Services |
Department Homepage | https://crw.ecu.edu/ |
Advertising Department | CAMPUS RECREATION AND WELLNESS |
Division | Student Affairs |
Classification Title | Coordinator |
Working Title | Coordinator of Customer Services |
Number of Vacancies | 1 |
Full Time Equivalent (FTE) | 1.000 |
Full Time or Part Time | Full Time |
Recruitment Range | $45,000 - $47,500 |
Position Location (City) | Greenville |
Position Type | Non-Faculty |
Job Category | Non-Faculty Instructional & Research |
Organizational Unit Overview | The Division of Student Affairs actively supports the University’s missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students’ developmental needs throughout their collegiate experiences and promotes students’ development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice. Campus Recreation and Wellness (CRW) at East Carolina University engages the Pirate Community in diverse recreational and wellness experiences by providing exceptional facilities, programs, and services. CRW manages four flagship facilities, including two indoor and two outdoor locations. Indoor facilities include the Eakin Student Recreation Center, a state of the art 150,000 square foot facility located on ECU’s main campus, and a 30,000-square-foot recreation and wellness center inside the 76,000-square-foot student center ECU’s Health Sciences Campus. The North Recreational Complex, a 129-acre sports complex that includes eight sports fields, a six-acre lake, disc golf course, boathouse, walking/jogging trails, outdoor fitness equipment, sandy beach area, beach volleyball courts, and an Odyssey challenge course and the 18-acre Blount Recreational Sports Complex round out the outdoor facilities. |
Job Duties | The primary purpose of the position is to provide administrative and managerial leadership to the Campus Recreation and Wellness Customer Service operation through oversight of the customer service desks and recreation management software. This position functions as the lead administrator for Recreation Service Attendants in regards to planning, scheduling, payroll, pass management, utilizing point of sale and program registration software, inventory control, cash handling, budgeting, organization, personnel, verifying data, report writing, summarizing and reconciling information/financial data, records management, data collection, personnel administration, and implementation of critical administrative functions for Customer Service operations. This position will report to the Senior Assistant Director of Communications & Promotions. The Coordinator of Customer Services is also responsible for the coordination and support of CRW customer experience programs and initiatives that ensures a world-class customer experience. Assisting with the research, collection, database administration and analysis of customer data and feedback. Essential Job Functions Talent Management (40%)
Customer Experience (30%)
Systems Management (30%)
Other duties as assigned. |
Minimum Education/Experience | Master’s degree required; or Bachelor’s and 2 years of related experience. CPR/AED and First Aid certification or the ability to obtain within 30 days of hire date. North Carolina Driver’s License or the ability to obtain within 30 days of hire date. Experience in financial transactions, cash handling, and reconciliation. Demonstrated experience with facility management, scheduling, and workflow software. |
License or Certification Required by Statute or Regulation | N/A |
Preferred Experience, Skills, Training/Education | Master’s degree One or more years of customer service experience Excellent written and verbal communication skills The ability to work independently and as part of a team Experience working with Fusion Recreation Management software. CPR/AED and First Aid instructor certified. Demonstrated ability to manage and resolve conflicts, effectively supervise and motivate part-time staff, and build positive relationship with members and guests. Computer utilization skills |
Special Instructions to Applicant | |
Additional Instructions to Applicant | In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable. |
Job Open Date | 07/20/2023 |
Open Until Filled | Yes |
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. | |
Initial Screening Begins | 08/03/2023 |
Rank Level | |
Quick Link for Direct Access to Posting | https://ecu.peopleadmin.com/postings/64079 |
AA/EOE | East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] . |
Eligibility for Employment | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
Office of Human Resources Contact Information | If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. |
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