Coordinator, Graduate Admissions

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, 34 graduate programs, doctorates in education and nursing, professional certificates and continuing education programs. 

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, diversity, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, now owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is committed to protecting academic freedom in addition to supporting the freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct . For more information, visit us online at gcsu.edu.

The Graduate Admissions Coordinator coordinates the graduate admissions process through the use of the Customer Relationship Management system by monitoring the progress of various groups of applicants, coordinating communications, answering student inquiries, facilitating graduate student matriculation, and providing reports to a variety of stakeholders. Duties include developing communication plans to reach prospective graduate students, creating applications for use with the CRM; regularly mining data to report the status of admissions by program and college; interpreting and applying recruitment, enrollment and retention strategies; managing the graduate CRM including continuous additions to and maintenance of email templates, communication plans, targets, applications, cases, forms and users; extensive use of CRM for inquiry and applicant tracking, communications, reporting and recruitment; working with the graduate program admissions issues, participating as a member of the GC Graduate Coordinators and Graduate Council, and maintaining student records within Banner and Xtender to ensure compliance with university academic standards. Working closely and on a daily basis with applicants, current students, the Director of the Graduate School, graduate coordinators, faculty, departments and colleges.

CRM Administration and Management - 65
Oversee and manage the application process and registration in Radius by Campus Management; and answering graduate inquiries through phone email, and text message. Graduate admissions efforts include communicating admissions status to applicants and graduate coordinators; managing applications and cases; providing guidance and support to Graduate Coordinators with admission questions and concerns; maintaining graduate applicant and student files in Banner, Web Xtender, and Radius; resolving applicant and student issues, assisting with the Double Bobcat pathways and assisting the International Education Center on international applicants. Communicates with Registrar, Admissions, Financial Aid, Business Office and academic departments. Manages the integrity of data for graduate applicants/students. Consults on software products to be used by Graduate Admissions. Conducts training sessions/consultations for Radius users. Supports marketing efforts by providing critical demographic data and managing direct marketing via the CRM. Use of CANVA to create attractive and correctly branded communications. Coordinates all admissions efforts of Graduate Admissions between students, departments, and academic graduate coordinators. Reconcile graduate data and collaborate with the Registrar's office on student records.
Customer Service - 15
Facilitates day-to-day operations of graduate admissions process including communicating with prospective graduate students from the inquiry stage through enrollment, as well as receiving and processing student applications and related documents, and compiling and maintaining student files
Reporting - 15
Provides up-to-date reports on graduate student admissions and enrollment. Runs applicant reports, compiles data and statistical analysis for Associate Provost and Graduate Coordinators.
Monitoring - 5
Monitors the process of applicants during the admission process.

Educational Requirements
Bachelor's degree

Preferred Experience
Proficient use of a customer relationship management system in a higher education environment

• Cover Letter
• Resume

ABILITIES
Ability to work on own initiative as well as following directions; and ability to exercise good judgment and discretion in handling confidential materials and matters.
KNOWLEDGE
Detailed knowledge of university policies that relate to graduate student admission and enrollment; thorough experience and familiarity with Banner, Web Xtender, Radius CRM, and Canva; ability to work independently using problem-solving skills to anticipate unique issues and formulate effective, creative solutions. Knowledge of data collection, organization, statistical analysis, and interpretation.
SKILLS
Excellent computer skills. Excellent verbal and written communication. Organizational skills sufficient to prioritize work under competing demands and deadlines with frequent interruptions. Problem-solving skills sufficient to anticipate issues and formulate effective solutions. Ability to work on own initiative as well as following directions; and ability to exercise good judgment and discretion in handling confidential materials and matters.

Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.

Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging. Please visit Equal Employment Opportunity for more information.

Minimum Salary: $47,476.00

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

• Criminal Background Check
• Education Verification