Coordinator, Academic Records/Student Services

The Office of the Registrar is charged with implementing academic and student policies and their alignment with state and federal regulations and accreditation standards. We strive to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Monitor and manage the petition and appeal trellis queue to ensure all incoming cases for both general petitions and tuition appeals are responded to accurately.
Maintain high level of competency of University Policies to ensure all petitions are submitted to the appropriate committee.
Serve as the main point of contact for campus partners and students for all incoming questions related to general petitions and tuition appeals.
Evaluate student records and enrollment requests for exception and adherence to University Policy and other related academic scenarios.
Identify petitions and appeals that are not appropriate for committee and triage to Associate Registrar for review.
Apply academic record updates for all general petition and tuition appeal decisions. Record updates may include retroactive enrollment updates and the application of tuition refunds.
Document academic record updates on the academic record and communicate committee decisions with students.
Assist with academic record updates for other escalated enrollment transactions such as complete withdrawals.
Facilitate and participate in regular petition committee meetings.
Plan and organize petition and appeals committee annual training and ensure proper representation on each committee from campus partners and faculty.

Knowledge, Skills and Abilities:

- Excellent communication and writing skills
- Ability to work well in teams and groups
- Ability to work with minimal supervision
- Ability to be adaptable
- Knowledge of Microsoft Windows and Office Software
- Demonstrated commitment to diversity, equity and inclusion in the workplace

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience is required