The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.
The USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences is seeking a Computer Services Consultant II to provide technical support, assistance and advice in the use of computer hardware, software and networks to faculty, staff and students. The ideal candidate will perform analytical, technical and administrative work to plan, design and install networked and stand-alone computer systems for offices, labs and classrooms. Will assist faculty, staff and students in using computer resources to enhance research and educational activities; analyze user needs; evaluate new products and recommend hardware and software purchases.
Experience supporting and deploying Windows and macOS systems, Android and iOS tablets/mobile devices, and troubleshooting hardware and software is required. Experience with operating in a helpdesk environment is preferable. Additional knowledge of wired and wireless networks and troubleshooting is preferred.
Knowledge of Windows, Microsoft Office 365, anti-virus/anti-spyware software, browsers, and email clients is essential. Knowledge of Microsoft Entra and endpoint management using Microsoft Intune technologies is preferable. Experience with Apple Mac devices and management using JAMF is desirable.
This role also provides classroom A/V support to ensure ongoing delivery of teaching. Prior experience with integrated A/V systems is a plus. An understanding of lecture capture and streaming technologies is required.
The successful applicant must have good verbal and written communication skills and be able to communicate technical information in a user-friendly manner. Must be able to prioritize tasks, meet deadlines, and function in a collaborative working environment. Prior experience in training and public speaking is preferred.
Bachelor’s degree with two years of experience. Combined experience/education may substitute for minimum education.
The hourly rate range for this position is $35.12 - $39.49. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.
Similar Positions
-
Adjunct Teaching Faculty – Regulatory And Quality Sciences, University of Southern California (USC), United States, 21 days ago
Details Posted: 25-May-24 Location: Los Angeles, California Salary: Open Categories: Academic/Faculty Internal Number: REQ20131877 The USC Mann School of Pharmacy and Pharmaceutical Sciences invit...
-
Communications And Network Technical Analyst, University of California, Los Angeles, United States, 11 days ago
JOB DUTIES Description Provide technical support for network systems for a university medical system. Serve as the primary escalation support resource person, particularly for network design, ...
-
Network Engineer, University of Southern California (USC), United States, 9 days ago
Details Posted: 06-Jun-24 Location: Los Angeles, California Salary: Open Categories: Staff/Administrative Internal Number: REQ20132431 The University of Southern Californias (USCs) Information Tec...
-
Computer Resource Manager, University of California, United States, 11 days ago
The Computer Resources & IT Manage is responsible for all computer support for all staff, faculty and graduate students of the History Department. Duties include programming/application developmen...
-
Archivist, University of Southern California (USC), United States, 22 days ago
Details Posted: 24-May-24 Location: Los Angeles, California Salary: Open Internal Number: REQ20149521 The University of Southern California Libraries seeks a full-time one-year Archivist position ...
-
Career Services Advisor, Senior, University of Southern California (USC), United States, 30 days ago
Details Posted: 16-May-24 Location: Los Angeles, California Salary: Open Categories: Staff/Administrative Internal Number: REQ20144054 The USC Viterbi School of Engineering (https://viterbischool....