Community Outreach Counselor (ESL Achievement Coach)

Details

Posted: 04-Jun-24

Location: Danvers, Massachusetts

Type: Full-time

Salary: Open

Categories:

Other Staff/Administrative
Staff/Administrative

Internal Number: 5302351

Community Outreach Counselor (ESL Achievement Coach) Community Outreach Counselor (ESL Achievement Coach)
MCCC Unit Professional position, Grade 3
Campus Location: Lynn/Danvers; Some remote and hybrid day work
Work Schedule: Monday - Friday, 9:00 am to 5:00 pm. Occasional nights and weekends.
SALARY: Anticipated starting salary is $51,653.00 - $56,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts.
GENERAL STATEMENT OF DUTIES:
Working closely with the Dean of Liberal Studies, the Director of ESL Navigation, admissions, and advising, the ESL English/Dual Language Achievement Coach is responsible for providing a broad range of services to non-credit and credit students. The Achievement Coach will help with student recruitment; initiate student contact to ensure student success; counsel students on attendance and other issues; research and evaluate available community services in assisting students to remove barriers to successful learning; and, develop and implement recruitment and retention strategies.
DUTIES AND RESPONSIBILITIES:

Assists advising efforts in student recruitment and registration processes; serves as liaison between students, deans, Director of ESL Navigation, faculty, admissions, and advising staff.

Provide support to incoming (new) students at the Student Success Center and in a virtual environment (Centro Hub, Zoom, etc.).

Analyzes and interprets student data and placement results; maintains a confidential database of active case files.

Implements intrusive advising practices to identify and support Dual Language, and credit and noncredit ESL students at-risk of failing or withdrawing from courses.

Advises Dual Language and credit and noncredit ESL students about certificate and degree requirements, appropriate academic course loads, and course selection; helps students make academic decisions.

Assists in implementing retention activities, such as emailing or making phone calls to current or prospective students, collecting or reviewing data to be compiled (such as retention/attrition reports, recruitment reports, etc.).

Participates in college programs for professional development and advisor training.

Refers students, as necessary, to other college offices and other support services, such as tutoring, accessibility services, and career services.

Provides referrals and support for students experiencing family, personal, or economic crises which may impact school performance;

Supports orientation programs; participates in open houses, information sessions, and registration events.

Perform other duties as assigned.

SUPERVISION RECEIVED: Reports to the Director of ESL Navigation
Job Requirements:

• B.A. degree required
• Fluency in Spanish
• Ability to work flexible hours; including occasional nights and weekends;
• Knowledgeable and comfortable with technology (i.e. Microsoft Office).
• Some knowledge of college systems (Banner, Navigate) preferred.
• Dedicated to community college student success and committed to the values of access, equity, and inclusion.
• Strong interpersonal skills and a demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Strong presentation/instructional skills; excellent verbal and written communication skills; excellent public relations and telephone skills.
• Ability to work effectively within a fast-paced, rapidly growing, intense, and multifunctional academic environment.
• Establish and maintain effective working relationships with other employees and the general public.
• Ability to maintain confidentiality and demonstrate good judgment, tact and courtesy.
• Ability to follow complex oral and written directions, work independently.
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

Additional Information:
STARTING DATE: ASAP
North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.
Closes:
To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=177265
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About North Shore Community College
North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).
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