Clinical Systems & Applications Specialist / Desktop Support - The Medical Center

UTHealth Houston's Information Technology team is looking for a Systems & Applications Specialist to provide desktop support and assistance for users and clinicians in the Texas Medical Center. At the clinics, you will be providing both hardware and software help to end users. In a clinical environment, this includes supporting medical equipment and electronic medical records devices that are peripherals on the network. This employee provides support and lends technical expertise to departments and users for software, applications, security, and systems issues.   You will need to be able to support desktop hardware and base and departmental-specific software and applications. Some of these applications, such as Epic or other medical office software, may be exclusive to clinical operations. It would be helpful for applicants to come from a similar background supporting clinical users.  

This is a full-time position that is classified as exempt. It is eligible for all benefits from UTHealth, including healthcare coverage and participation in the State of Texas retirement program. This on-site role requires employees to report to a location in The Texas Medical Center. Our locations are on the Metro Rail and Bus lines for ease of commuting.  

 

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts include entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Provides support and lends technical expertise to departments and users for software, applications, security, and systems issues.

Position Key Accountabilities:

1. Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment and acts on issues as necessary.
2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.
3. Meets with users to determine software, application, or systems needs.  Researches solutions and provides users with recommendations for appropriate solutions to address their needs.
4. Provide training to users on various systems, applications, and software as needed.
5. Documents each case, annotating all updates to ensure proper documentation of the resolution.
6. Maintains database of desktop services issues and resolutions for future reference. 
7. Responsible for maintaining equipment and software inventory.  Maintains files and documentation for various software installations.
8. Approve all IT lease and purchase requests.
9. Participates in the execution of rollouts/deployments, migrations, and upgrades.
10. Other duties as assigned.

Certification/Skills:

*  A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.
* Good communication skills, both verbal and written.

Minimum Education:

Associate’s degree or relevant work experience in lieu of education.

Minimum Experience:

Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to 9S100, 0673, 002776, and 002789.

 

For a complete list, please visit www.uthealth-veterans.jobs .

Residency Requirement:

Employees must permanently reside and work in the State of Texas.