Clinical Support Technician

University of North Carolina at Chapel Hill, United States

Updated: about 1 month ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 05 Aug 2024

Posting Information
Posting Information


Department TraCS Institute - 429801
Career Area Health Professional (Physician/Nurse/Other)
Posting Open Date 07/15/2024
Application Deadline 08/05/2024
Position Type Temporary Staff (SHRA)
Position Title Clinical Support Technician
Position Number 20065599
Vacancy ID S023711
Full-time/Part-time Full-Time Temporary
Hours per week 40
Work Schedule
Monday – Thursday, 7 am – 4 pm; Friday, 7 am – 1 pm;
No weekends or university designated holidays
Hours per week: 34 – 40 hours (subject to negotiation with applicant)
Position Location North Carolina, US
Hiring Range $22.58 - $24.75 hourly
Proposed Start Date 08/26/2024
Estimated Duration of Appointment 6 months not to exceed 11 months

Position Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.
Position Summary
The NC TraCS Institute is seeking a Clinical Support Technician (CST). This position will work within the Clinical and Translational Research Center (CTRC) which is the largest entity on campus supporting clinical trials across the School of Medicine/UNC Health. The CTRC provides outpatient clinical services to support a wide variety of research studies involving human subjects with an array of investigators representing the Schools of Medicine, Dentistry, Pharmacy, Public Health, Nursing, and others. The CST supports clinical research studies by performing procedures, maintaining front office operations, and ensuring supply inventories. The CST ensures the integrity of research data while maintaining care that is safe, efficient, timely, effective, equitable, compassionate, and patient-centered.
The primary purpose of this Clinical Support Technician (CST) position is to provide patient care services with a focus on the care of participants who volunteer for clinical research studies conducted primarily in an ambulatory setting. Primary duties will include performing clerical and clinical support activities for adult and pediatric research participants with diverse medical problems as well as healthy volunteers in the CTRC Outpatient Unit located in the Burnett-Womack building or on occasion, at research on location sites across campus. The CST will provide a variety of front office operations to include, but not limited to, participant scheduling, greeting, and directing participants and visitors, supporting the healthcare team with information and administrative support, answering, and directing telephone calls and relaying messages to the health team and performing other administrative tasks as needed. Direct patient care activities include, but are not limited to, the measurement and documentation of vital signs, height, and weight; point of care testing, performing ECGs, specimen collection, handling, and processing, and assisting in emergency situations as directed by a provider or nurse. The CST will also provide clinical support assistance to include, but not limited to, opening/closing of unit, cleaning of the work area, maintaining office equipment, checking supply inventory, ordering office and medical supplies, re-stocking supplies, entering repair requests, and assisting in the orientation of new employees and users.
Minimum Education and Experience Requirements
Demonstrated possession of the competencies necessary to perform the work. Some positions may require registration as a Nurse Aide by the North Carolina Board of Nursing or certification through the American Association of Medical Assistants (AAMA.)
The individual assuming this position must possess current Nurse Aide certification and be in good standing through the NC Department of Health & Human Services Nurse’s Aide Registry. Additional required qualifications include:
* Must have current AHA (American Heart Association) Basic Life Support for Healthcare Providers
* Experience working with pediatric patients in a clinical setting
* Clerical or customer service-related experience
* Related nursing assistant experience
* Ability to work with a variety of people in a professional, effective, diplomatic manner and maintain effective communications with patients, health care personnel, staff, and others
* Ability to work independently, as well as function as part of a team
* Significant attention to detail and the ability to successfully balance multiple competing priorities
* Must be flexible, collaborative, and have a willingness to assist others whenever needed
* Strong verbal and written communication and interpersonal skills
* Working knowledge of standard office equipment including computers, copiers, scanners, and multi-line phones
Required Qualifications, Competencies, and Experience
The individual assuming this position must possess current Nurse Aide certification and be in good standing through the NC Department of Health & Human Services Nurse’s Aide Registry. Additional required qualifications include:
* Must have current AHA (American Heart Association) Basic Life Support for Healthcare Providers
* Experience working with pediatric patients in a clinical setting
* Clerical or customer service-related experience
* Related nursing assistant experience
* Ability to work with a variety of people in a professional, effective, diplomatic manner and maintain effective communications with patients, health care personnel, staff, and others
* Ability to work independently, as well as function as part of a team
* Significant attention to detail and the ability to successfully balance multiple competing priorities
* Must be flexible, collaborative, and have a willingness to assist others whenever needed
* Strong verbal and written communication and interpersonal skills
* Working knowledge of standard office equipment including computers, copiers, scanners, and multi-line phones
Preferred Qualifications, Competencies, and Experience
Preferred qualifications include:
* Prior experience working at a UNC Health facility
* Experience working with pediatric patients, aged newborn up to 6 years of age
* Experience working in clinical research
* Experience with Epic (electronic medical record).
* Strong computer skills and working knowledge of Word, Excel, and Outlook
Special Physical/Mental Requirements
* Ability to sit for extended periods of time in front of a computer with or without reasonable accommodation.
* Visual attention and mental concentration are always required due to the clinical nature of the work.
* Ability to lift/move 30 pounds and move a wheelchair with or without reasonable accommodation.
* Ability to travel distances within the UNC Medical Center and various on campus locations with or without reasonable accommodation.
Campus Security Authority Responsibilities
Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/284357
Temporary Employment Policies
Temporary Employment Policies

Posting Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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