Clinical Services Support Specialist

University of the Pacific, United States

Updated: about 1 month ago
Location: San Francisco, CALIFORNIA
Job Type: FullTime
Deadline: ;

Posting Details
Position Information


Job Title Clinical Services Support Specialist
Union Level
Department Audiology Clinic San Francisco
Campus San Francisco
Posting Number 201303585P
Full or Part Time Full Time
Number of Months 12
Work Schedule
Work performed during standard business hours. May require occasional evening and weekend hours to complete tasks. 
Position End Date
Open Date 03/13/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicants
For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information


Primary Purpose
Reporting to the Clinic Director and in consultation with the Department Chair, the Clinical Services, the Support Specialist plays a pivotal role in the advancement of the Department of Audiology’s mission. This position is instrumental in ensuring the seamless integration of clinical operations and financial management. This role demands a high degree of organizational skill, precision, and autonomy in navigating a complex, high-volume environment, thereby directly impacting the department’s ability to deliver superior patient care and educational outcomes.
Essential Functions
  • Oversee and refine billing and insurance claims processes. This includes determining specific insurance coverage and patient eligibility, obtaining authorizations, preparing and reconciling insurance claims, and managing physician referrals.
  • Ensure adherence to all insurance rules and regulations during bill collection, prepare patient bills, and conduct point-of-sale collections as needed.
  • Track, receive, and post payments, maintaining polite, prompt, and persistent communication with insurance carriers and patients to pursue payments.
  • Escalate overdue invoices to collection agencies when necessary.
  • Develop and manage reports to ensure billing accuracy for supervisors and/or faculty.
  • Conduct quarterly financial reporting to provide insights into clinic financial health.
  • Manage and maintain insurance and third-party provider and facility credentialing, including Medicare and Medi-Cal, ensuring compliance, and facilitating seamless billing processes.
  • Manage ProCard purchases and payments, ensuring efficient management of clinical supplies and financial transactions.
  • Implement and maintain systems for the streamlined processing of worker’s compensation and medical-legal cases.
  • Maintain responsibility for administrative tasks, including clinical supplies purchasing, equipment, and facility maintenance.
  • Perform other related duties as assigned including occasional front-desk reception duties, including answering phones, emails, and patient check-in.


University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications
  • Two (2) years of post-high school education. (Two (2) years of full-time experience in same/similar position is equal to one (1) year of post-high school education).
  • Two (2) years of responsible administrative experience, with billing processes, insurance verification, and financial management.
  • Experience in Microsoft office (Word, PowerPoint, Excel, and Outlook email).
Preferred Qualifications
  • Certification in medical billing and coding or similar credentials.
  • Ability to assume responsibility and work effectively with minimum supervision.
  • Strong experience in point-of-sale systems or billing software.
  • Excellent customer service skills and experience in patient service.
  • Intermediate to advanced skills in MS Office suite with the ability to adapt to emerging technology.
  • Familiarity with basic budget and bookkeeping procedures, legal compliance with HIPAA, insurance collection policies, and all other practice-related protocols.
  • Experience and sensitivity in working with people of diverse backgrounds and cultures.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking (or “walking across campus,” if applicable), climbing stairs, bending, stooping, and reaching. Occasional lifting up to twenty-five (25) pounds.
Work Environment/Work Week/Travel:
Work performed during standard business hours. May require occasional evening and weekend hours to complete tasks. 
Hiring Range $25.99 - $31.81 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

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