Clinical Service Nurse II - DUHS - Lenox Baker Children's Hospital, Orthopedics - Day Shift

Duke University, United States

Updated: 28 days ago
Location: Durham, NORTH CAROLINA

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Clinical Service Nurse II– Duke University Hospital – Day Shift

Duke University Health System- Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.

Department Profile:

Lenox Baker Children’s Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.
The Orthopedics team  at Duke Children's is active in delivering exemplary care for each patient to ensure an excellent patient experience.

This position will provide triage support and care coordination for this patient population in collaboration with dynamic multidisciplinary teams.  This position will work closely with the faculty directors of Pediatric Orthopedics.  We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting.
The ideal candidate for this position will possess the following:

  • A solid background in Pediatric Nursing
  • Experience with telephone triage or managed care coordination preferred
  • Strong oral /written communication skills, software navigation abilities (EPIC experience preferred)
  • Good organizational skills
  • Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting
  • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others


    • Work Performed (including but not limited to):

    • Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients.  Attend outpatient clinic as needed. Document communication in Maestro care and manage inbasket messages regarding care. 
    • Monitoring and responding to MyChart messages
    • Prior authorizations and drafting letters of medical necessity
    • Patient education (pre-operative & post-operative)
    • Review referrals to help ensure appropriate scheduling
    • Help coordinate surgical cases as needed with multiple providers
    • DME ordering
    • Research assistance as needed
    • Help coordinate diagnostic testing and outpatient appointments here at Duke, or at outside facilities


    Work Hours & Shifts:
    Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.

    Knowledge, Skills, Education, and Experience Required:

    • Previous work experience (1+ years) as a clinical nurse is required.
    • Graduation from an accredited Bachelor’s Degree in Nursing (or higher), Associate's Degree in Nursing or Nursing Diploma program is required.

    All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date


      Licensure, Certification or Registration Required:

    • Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
    • BLS (or higher) certification required.
    • Professional specialty certification (preferred).

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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