CLINICAL CARE COORDINATOR ( Michigan Congenital Heart Center- Heart Transplant Coordinator)

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Provide coordinated care to heart transplant patients and families receiving care in the Michigan Congenital Heart Center (MCHC).
• Participate in all aspects of care coordination as a member of a collaborative and multi-disciplinary team.
• Communicate with referring clinicians and other healthcare team members.
• Provide professional nursing support in the management of pre and post heart transplant patients and associated chronic disease management.  Provide skilled observations, triage, education and health assessments of patients including history, appropriate interventions and referrals. 
• Provide patient-and-family-centered-care in the outpatient setting and tele-health management.
  • Tele-health management includes triaging calls and in-basket messages from patients, families, clinicians, and other healthcare team members.
• Provide accurate and efficient documentation of nursing care
• Work in an integrated fashion with physicians, physician assistants, nurse practitioners, nutritionists, discharge coordinators, and other consulting services to provide high quality patient care
• Teaching and counseling for MCHC heart transplant patients via phone screening and in person clinic visits.
•  Maintain patient flow in clinic, and support assistive staff as needed.
• Collaborate with clinicians, other health team members, and associated resource persons to provide continuity of care.
• Maintain knowledge of all applicable regulatory laws and requirements, including HIPPA, CMS Conditions of Participation, The Joint Commission, and UNOS to ensure regulatory compliance in nursing practice. 
• Assist in the development and implementation of standards and protocols in collaboration with the clinical management team.
• Participate in meetings involving the care of MCHC heart transplant patients as well as meetings to support program development. 
• Participate in performance improvement activities
• Partner with outreach referring cardiologists
• Participates in data collection for the Heart Failure Transplant program and other QA,/QI endeavors related to MCHC population.
• Other duties as assigned

The MCHC Heart Transplant CCC provides comprehensive coordination of care to congenital heart transplant patients and works collaboratively with colleagues across the MM health system and relevant outreach locations.  The RN will coordinate pre and post transplant nursing care to patients with complex cardiac conditions . It is required that the RN collaborates with other health care professionals: Physicians, referring offices, schedulers, Cath lab nursing, diagnostic services, and pharmacists to provide a coordinated plan of care for our patients.  He or she will review patient medical records from referring physicians and establish diagnosis and treatment plan with the medical staff .  The coordinator may identify the need to order lab-work and other testing.

The MCHC Heart Transplant CCC will partner with other members of the heart transplant team to provide comprehensive care to our patients and families.  Telephone management and excellent communication skills are essential to this position. 

Evaluation of the daily scheduling of patients in coordination with each patient's individual testing needs requires expertise on the nurse's behalf. The RN must incorporate knowledge of cardiac procedures as well as individual patient testing and preparation requirements to ensure comprehensive care.  The CCC works collaboratively with colleagues to develop, evaluate, and revise patient education programs and materials. Additionally, the CCC participates in data collection for the Heart Failure Transplant program and other QA/QI endeavors related to MCHC population. 

Nursing Specific Info

Salary & Nursing Framework Level:

This UMPNC RN posting is posted under the  Role-Specific Advancement Model (RSAM) as:

CCC- COMPETENT.

Actual RSAM LEVEL and salary will be determined at time of hire.

RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY to CCC- MASTERY PLUS

Required Qualifications*

• Required Educational Requirement; applicant must meet one of the following:

          Bachelor?s degree in Nursing OR

          Associates degree or diploma in Nursing and a Master?s degree or higher in Nursing

• Must hold current license to practice nursing in the State of Michigan.
• Minimum 3 years nursing experience caring for patients with Pediatric Congenital Heart Disease
• 1-2 years experience caring for transplant patients
• Transplant certification (CCTC/ CCTN) within 3 years of hire

NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants): 
You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• 2 ? 3 years of ICU experience
• Demonstrated understanding of hospital organization and processes.
• Demonstrated knowledge and experience in planning, developing, and implementing complex Continuous Quality Improvement activities.
•  Demonstrated active participation in formal unit improvement committees including but not limited to Professional Practice Councils, or other committee or QI work.
• Demonstrated expert clinical leadership abilities in assuring patients are properly prepared for procedures.
• Must be detail oriented, organized, and be able to manage rapidly changing outpatient scheduling issues.
• Demonstrated ability to anticipate the clinical care needs of complex patients.
• Highly motivated and self-directed with demonstrated ability to function independently and as a team member of the Michigan Congenital Heart Center team
• Must demonstrate a high level of independent problem solving and decision-making abilities.
• Demonstrated expert analytical skills and ability to prioritize assignments and manage busy work environment.
• Must reflect a professional appearance and demeanor and possess excellent customer service skills.

Work Schedule

Hours:  40Shift:  Day shift, Monday-Friday.Location: Michigan Medicine Congenital Heart Center

Additional Information

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Nursing at Michigan offers a competitive salary with excellent benefits! 

Hourly range for RSAM Registered Nurses $39.47 - $61.39 / hour

• Evening Shift Differential-$3.00 / hour
• Night Shift Differential- $4.00 / hour
• Day Shift Weekend Differential- $2.90 / hour
• Evening Shift Weekend Differential- $5.90 / hour
• Night Shift Weekend Differential- $6.90 / hour
• Charge Nurse Differential- $1.00 / hour

The benefit package includes: 

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust Tuition and Certification support programs
• Large offering of no cost CEs and professional development for advancement

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Selection Process

Michigan Medicine seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and to maintain the excellence of the University. We welcome applications from anyone who would bring additional dimensions to the University’s research, teaching, and clinical mission, including women, members of minority groups, protected veterans, and individuals with disabilities. The Department of Nursing, like the University of Michigan as a whole, is committed to a policy of nondiscrimination and equal opportunity for all persons and will not discriminate against any individual because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status.   

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.