Clinical Applications Professional 3

Clinical Systems - Ancillary Systems

Full Time

78632BR

Job Summary

Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects. Provides technical support in the development, installation, and ongoing maintenance of clinical information systems used throughout the institution. Maintains an outstanding customer service-oriented relationship with each system owner.  Maintains system/technical documentation, troubleshoots workstations and servers at an application level and facilitates open communication with IT / Clinical Systems and our departmental partners.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Ancillary Systems Group is within the Clinical Systems Department. The team consists of 4 groups including Technology Apps, Departmental Apps, Customer Engagement Apps, and application Security.  The Departmental Applications team is involved in the design, building, testing, and implementation of clinical application systems. The team provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. The team also works with clinicians to create or adapt written protocols, prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. They also provide customer service, troubleshooting, and maintenance.

Required Qualifications

• Bachelor's degree in computer science, or related area, or equivalent combination of experience/training
• Be available 24x7 for emergencies involving critical technical problems.
• Three (3) years of related experience.
• Experience with PC workstations, including desktop operating systems. Expertise in gathering and documenting detailed business requirements
• Experience in business analysis for the implementation of new applications and system maintenance or enhancements
• Expertise in one or more of the following DBMS: Access, MSSQL, SQL, Oracle SQL, MySQL
• Knowledge in one or more of the following operating systems: UNIX / AIX, Windows Server, Linux, Mac
• Knowledge of HL7 interface protocols and networking, including TCP/IP, FTP, and client-server technologies.
• Knowledge of systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical application users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
• Professional experience in a technical setting, with information systems expertise including analytical and troubleshooting skills

Preferred Qualifications

• Expertise with Visual Studio programming
• Knowledge in one or more of the following: Python, JavaScript, Java
• Ability to identify, collect, and analyze information from multiple sources
• Good understanding of Citrix application publishing technology
• Understanding of Clinical Operations and ability to quickly assess, recommend and improve clinical workflows
• Some knowledge of EPIC infrastructure

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

008794 CLIN APPLICATIONS PROFL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Mission Center Building (SF), San Francisco, CA

Additional Shift Details

Mon-Fri 8 hours