Clinic Manager - John W. Keys Speech & Hearing Center Clinic

This clinic provides professional services in audiology and speech-language pathology to the public while providing graduate student training and education.

The John W. Keys Speech and Hearing Center is seeking a committed, motivated, and organized clinic manager. This person will oversee the daily operations of the Keys Clinic, including but limited to, leading staff members, designing and implementing clinic procedures to optimize patient care, clinical operations, and managing the budget. They will perform the hiring, training and performance evaluation of staff members and they will be the acting liaison internally and externally for the clinic. 

  Clinic Manager Responsibilities:  

• Personnel Supervision. Supervises clinic staff.  Coordinates time reports and leave requests.  Completes all new hire information, schedules training, and completes necessary forms.  Ensures staff are well equipped to perform their duties.  Develops and maintains operating procedures for clinic front desk. Issues first and second level warnings, conducts performance appraisals, and handles personnel issues as they arise. 
• Complaint Management. Manages complaints from all sources including patients, staff, providers, etc.  Intercedes with provider and initial complaint. Works in conjunction with Clinic Director to address complaints.  Reviews, investigates, and resolves all outstanding complaints. 
• Clinic Assistance.  Aids in clinical operations by scheduling, completing referrals and authorizations, checking patients in and out, and other clinical duties as needed.
• Accounts Payable. Codes invoices, maintains appropriate copies, provides information related to invoices, etc.  Maintains basic knowledge of CPT and ICD-10 coding. 
• Billing. Coordinates billing processes for clinic. Oversees processes and record-keeping related to payment for services, including collection of co-pays and time-of-service charges and professional practice plan billing. Reviews and maintains contracts with Medicare, Medicaid, and private insurance providers. Examines billing procedures and seeks to improve registration and billing errors.  Ensures patient billing information and patient records are accurately processed in a timely manner.
• Report Preparation.  Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.
• Compliance.  Maintains compliance with HIPAA, billing, health and safety (including COVID-19) and other University, College, Federal, and State requirements for clinic operation.  Serves as contact for Office of Enterprise and Risk Management, College of Allied Health Business Office, and other campus units. Initiates and maintains appropriate provider credentials for practice and billing.    
• Budget Assistance.  Provides assistance to the Clinic Administrator when preparing the budget.  Ensures spending remains within acceptable budget levels by monitoring spending.  
• Liaison.  Serves as the liaison between John W Keys Speech and Hearing Center, other OUHSC units, insurance companies, etc. to ensure appropriate information is present.
• Access Control.  Oversees requests for and maintains current records of student clinician access to clinic areas.  Monitors and ensures compliance with visitor access policies.  Communicates with College of Allied Health Business Office and OUHSC Police Department regarding physical access to clinic.
• Supply Maintenance.  Maintains supplies for the clinic by ordering and tracking supplies.
• As Needed.  Performs various duties as needed to successfully fulfill the function of the position.

• 24 months experience managing an inpatient or outpatient clinic

Equivalent/ Substitution: Will accept 48 months experience managing an inpatient or outpatient clinic in lieu of a Bachelor’s Degree for a total of 72 months experience 

• Knowledge of healthcare management and organizational processes
• Knowledge of healthcare policy and medical billing
• Knowledge of Medicaid and Medicare guidelines 
• Knowledge and understanding of applicable federal and state laws and regulations
• Ability to hire new clinic employees, fully onboard employees, and evaluate employee performance 
• Ability to lead a clinical healthcare team, by example, toward improved clinical operations and outcomes
• Ability to identify and discus with administration, opportunities to improve overall patient care and improve clinical processes

Working Conditions:

• Physical: Sitting for long periods of time. Speaking and listening. Manual dexterity.
• Environmental: Standard office environment.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.