Clerk III

Job Group:
Merit

Required Minimum Qualifications:
• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Required Qualifications
Must have accurate color recognition

Preferred Qualifications:
Knowledge and experience in laboratory work.
Associates or bachelor’s degree in the field of science.
Laboratory Information Management Systems Knowledge.

Job Description:

The Veterinary Diagnostic Lab (VDL) at Iowa State University is accepting applications for a Clerk III. The ISU VDL is a full-service veterinary diagnostic laboratory engaged in missions of service, teaching and research on a daily basis.  The laboratory processes 10,000+ submissions from veterinarians and researchers annually.

The Clerk III will have the following duties: Entering client-based information from submission forms and external laboratory reports into laboratory information management software.  Enter clients test requests in action request platform with accuracy and timeliness.  Investigate all irregularities in submission and create Corrective Action/Preventative Action (CA/PA) for improvement opportunities. Communicate with clients, pathologists, case coordinators, or section leadership to clarify testing requests and to notify of issues with cases.

Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. May provide functional supervision.

Schedule: Monday - Friday, 8:00am - 5:00pm

Characteristic Duties and Responsibilities

• Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.

• Maintains appropriate files.

• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.

• Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.

• Recognizes and resolves problems.

• May prepare cash reports and cash register edits.

• Integrates information and may run routine queries to generate or produce reports.

• Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.

• Composes correspondence in response to routine inquiries frequently without instruction or review.

• Initiates and processes standardized forms related to area of assignment.

Knowledge, Skills, and Abilities

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.

• Knowledge of institutional and unit policies, processes and forms.

• Knowledge of proper format, grammar, spelling, punctuation and capitalization.

• Skill in utilizing computer software packages and online systems.

• Skill in operating office equipment.

• Ability to communicate effectively with staff, students, and the public.

• Ability to follow oral and written instructions and apply institutional and other policies accurately.

• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.

• Ability to exercise functional supervision over employees.

• Ability to organize and prioritize multiple tasks.

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
08

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
 

Original Posting Date:
December 12, 2023

Posting Close Date:
April 21, 2024

Job Requisition Number:
R13634