Chief Quality Officer, Hospital Administration

Chief Quality Officer, Hospital Administration

Hiring Department: Hospital Administration

Location:  Chicago, IL USA

Requisition ID: 1025761

Posting Close Date: July 8, 2024

About UI Health

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Position Summary

The Chief Quality Officer (CQO) is responsible for providing direction and oversight of the areas of Health Information Management, Clinical Documentation Improvement, Accreditation & Clinical Compliance, Patient Safety & Risk Management, Quality Performance & Improvement, and Infection Prevention & Control for the UI Hospital & Clinics. The CQO provides executive-level leadership to develop healthcare quality and patient safety improvement strategies and initiatives for the Hospital & Clinics. This position is responsible for overseeing quality programs and the development of systems to improve the integration of care across the clinical continuum, including processes that emphasize teamwork, measurement, and accountability. The position works extensively with the Chief Medical Officer and the Chief Nursing Officer, working collaboratively to accomplish mutually determined goals and initiatives. Works collaboratively and takes guidance from the College of Medicine Leadership.

Duties & Responsibilities

• Develops and implements clinical integration strategies to improve health outcomes, the patient experience, and healthcare value.
• Provides organizational quality improvement and quality assurance leadership and expertise in the development of quality improvement and clinical integration programs, clinical documentation and coding, measurement strategies, and decision-support tools.
• Provides leadership direction in the promotion of the "quality and safety culture," including coaching healthcare providers on service improvement, effectiveness, and efficiency.
• In collaboration with the Chief Medical Officer and the Chief Nursing Officer, designs and implements workflows across the Hospital & Clinics to support quality and clinical integration and support the development of innovative care delivery models.
• Responsible for developing and leading the clinical performance processes across the organization, providing influential leadership in areas of clinical performance, patient safety, value-based care, affordability, performance improvement, and high reliability. 
• Creates, monitors, and maintains data flow structure that allows front-line staff, medical staff, and leadership to make informed decisions around improving patient care processes and outcomes.
• Leads continuous improvement programs throughout the organization and helps develop a culture of continuous improvement and performance excellence. 
• Oversees all aspects of the quality management function for Hospital & Clinics. Develops plans designed to improve the overall quality of patient care services. 
• Oversees the implementation of quality improvement efforts designed to improve clinical performance and maintain compliance with The Joint Commission, CMS, HIPAA, and other accreditation and regulatory standards.
• Provides leadership and direction for matters related to clinical documentation and coding requirements with an ongoing emphasis on continuous improvement.
• Collaborate with the Physician Group Executive Director around physician-driven quality metrics.
• Serves as a non-voting member of the Medical Staff Executive Committee and provides linkage between the Hospital & Clinics’ quality initiatives and quality and patient safety initiatives. Works collaboratively with and takes guidance from the MSEC and its leadership.
• Works closely with and takes guidance from the Dean, College of Medicine (COM), and the leadership of the COM.
• Assures the integrity and accuracy of publicly reported measures. 
• Directs investigations of patient safety events, hospital-acquired conditions, and proactive failure mode effect analysis (FMEA) activities.
• Partners with Medical Staff Services to ensure focused professional practice evaluation (FPPE) and ongoing professional practice evaluation (OPPE) activities in compliance with state and federal agencies, Joint Commission and/or other accreditation and regulatory standards.

Minimum Qualifications

• Minimum 5 years' experience in clinic or hospital-based quality programs, utilization and quality management, or related healthcare service experience required.
• Experience in operations management including leading and participating in the development and implementation of strategic initiatives.
• Exposure to and participation in national quality organizations (e.g., Institute for Healthcare Improvement, National Quality Forum, etc.).
• Demonstrated skills in planning, organizing, decision making, analytical thinking, financial management and communication required.
• Demonstrated skills in quality improvement and change management methods.
• Superior oral and written communication skills, ability to effectively communicate clinical, technical and healthcare business terminology to a broad range of constituencies.
• Leadership experience in an academic medical setting.

Preferred Qualifications

• Health care professional designation/degree (e.g. MD, DO, RN, PharmD) and/or doctorate degree, and extensive experience in practice and research in clinical issues. MD or DO highly preferred.

For fullest consideration, please submit a complete application and supplemental resume by July 8, 2024.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

This is a full-time and benefits eligible position.  UI Health offers competitive salaries commensurate with experience.  All full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition, we offer tuition waivers for employees and dependents. Go to https://www.hr.uillinois.edu/benefits for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation