Central Control Coordinator

The Central Control Coordinator is responsible for supervising all personnel assigned to the Central Command Center of the Delaware State University Department of Public Safety. This position provides a variety of tasks to include the university parking project (i.e., permits, processing tickets and appeals); university surveillance cameras, card access (identification cards and building access); and other duties as assigned.

The following are the functions essential to performing this job. 
1. Performs the pertinent duties of the Central Control Coordinator, customer service, and supervision of that function. 
2. Responsible for university parking. Knowledge of iParq or similar parking management system. 
3. Supervises all personnel while assigned to work in the Central Control group.
Required Knowledge, Skills, and Abilities 
The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 
1. Certification or proof of professional testing within 1 year in the areas of wireless calls, CAD, MDTs, AVLS, suicide/hostage intervention, foreign language callers, and workplace violence. 
2. Good knowledge of felony and misdemeanor crime classification and categorization. 
3. Good knowledge and usage of basic grammar and sentence structure. 
4. Good knowledge of Public Safety operations within a university environment as well as the experience of professional dispatching within a nationally accredited police agency.

1. Education: Requires a minimum of high school diploma or GED. Associate or bachelor’s degree is desired. 
2. Successful experience: Five years in customer service, public relations or human relations using interpersonal and verbal communication skills, advanced computer skills, the ability to communicate effectively and interact well with people of all ages and diverse backgrounds; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities. 
3. Possession of valid motor vehicle operator’s license. 
4. Must pass a background investigation including driving record and criminal history. 
5. Must agree to random and on-demand drug testing as a condition of employment. 
6. Must agree to on-demand polygraph examinations as requested. 
7. Must maintain eligibility for all certifications such as DELJIS, NCIC, LEISS, etc. 
8. Other preferences: Five years of experience is desired as a Dispatcher or service in a nationally accredited police agency.

The criteria for evaluation in this position include, but are not limited to, the following: 
1. Demonstrate knowledge of the DSU Fundamentals 
2. Provides immediate remedies for computer support pertaining to all security systems. 
3. Goals and objectives for this position will be measured in a performance agreement and evaluation. 
4. A customer survey will indicate feedback for improvement and access strengths and weaknesses. 
5. Completion and quality of work according to established university and departmental guidelines and timelines.

EEO Statement

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''.