Cashier/Customer Service Specialist

Primary responsibilities include is to ensure accountability of University receipts and funds at all times by balancing the daily cash reconciliation with the day's transaction and performing various checks of cashier's deposits and funds.  

• Attend cashier window, process large volumes of payment transactions for student accounts, general ledger, departmental and third-party accounts by collecting payments (cash, credit cards, money orders, bank wires, checks, ECA checks, remote checks, Apple pay, Samsung pay) and processing associated payment posting documents. Maintains a change fund and makes change. Issue receipts and refund checks following University procedures and guidelines
• Ensures accountability of University receipts and funds at all times by balancing cashier draw with the Ellucian system, credit card machines and runs daily cash reconciliation worksheet with the day's transactions, performing various audits and checks of cashiers’ deposits and funds, processing daily bank deposits. Follow balancing processes to ensure that cash drawers are accurately accounted for. Ensures the security of University funds kept in the Bursar’s Office by keeping monies and financial records recorded, locked, and secure from unauthorized access. Ensure the provision of excellent, quality service to students, parents, faculty and staff. Ensure the safeguards and compliancy of student/university confidentiality. Collaborate efficiently and effectively with other departments and academic offices
• Proactively assist and advise walk-ins, telephone and E-mail customers by analyzing and interpreting student financial accounts. Daily responses to inquiries and correspondence regarding balances, projected and pending financial aid and monthly payment plan budgets
• Research and analyze collection accounts and student billings. Responsible for data entry of bank wires
• Contributes to the overall success of the Bursar’s Office by assisting other areas of the Bursar's Office as workload requires. For ex: mailing bills/correspondence, answering phones, retrieving/routing voice messages, shredding paper and responding to student account emails
• Data entry of direct deposits, student account holds, process graduation clearance and student withdrawals
• Assist with some evening and few weekend hours as needed
• Other duties as assigned

Minimum: 

• Associate's Degree in Accounting or a related field; OR Any equivalent combination of experience, training and/or education and two (2) years of banking experience; AND customer service experience, counting, receiving or disbursing money, experience in office/clerical setting, executing financial transactions, and cashiering experience, including at least one year of experience in accounting or finance; Ability to relate and communicate with University staff, students and the public. Ability to work in a detailed-oriented, team environment. Strong organizational and general math skills. Knowledge of Microsoft Office environment. Must be organized and multi-tasked. 

• BS in Accounting or a related field. Experience with Ellucian system, Financial Aid, Bursar, Registration or Admissions. Teller/accounting experience. 

Applications without the following will not be considered complete.

• Cover Letter
• Resume
• Transcript(s) 

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