Case manager

University of California, United States

Updated: 5 days ago
Location: Los Angeles, CALIFORNIA
Job Type: FullTime
Deadline: ;

Case Management Services (CMS) both prevents risk and promotes students’ well-being at UCLA by providing support for those who are in distress or are causing distress among the community. Students of concern are referred to Case Managers and are empowered to address their needs through receiving guidance on policies and procedures and linkage to campus resources. This resource navigation requires regular collaboration with campus constituents so that students receive appropriate assistance. At times, students’ behaviors can impact the campus community. In these instances, Case Managers meet with campus departments and offer suggestions to address concerns and provide on-going support as needed. Case Managers elevate students at risk for harming themselves or others to appropriate emergency responders and assist with follow up support as needed once the emergency is resolved. Case Managers serve on and support the work of the Consultation and Response Team, which is UCLA’s student behavioral intervention team. CMS engages in training and outreach to educate campus partners on how to identify, respond to, and refer students in distress.


Under the direction of the Director, Case Management Services, the Case Manager is responsible for developing and implementing a case management system to coordinate, facilitate, and monitor programs and services for undergraduate and graduate students experiencing distress. The Case Manager will facilitate crisis intervention during regular business hours for students who are at risk for harming themselves or others. The Case Manager coordinates with the Office of the Dean of Students, Counseling and Psychological Services, Residential Life, UCPD, Academic Counseling and other administrators as appropriate to address the needs of students who have difficulties in areas that may include academics, health-related, psychological, economic, housing insecurity, discipline, family relationships, social adjustment, and threat to self or others through assessments, consultations, interventions, referrals, and follow-up services. The Case Manager collaborates with UCLA Consultation and Response Team to support and assist distressed students. Based on operational needs, this position may support specific student populations based on the needs of the campus and the department. The position provides crisis intervention, emergency assistance, campus presentations and trainings, and consultations regarding resources and referrals to campus departments and community agencies.


  • Detailed working knowledge of federal regulations impacting student records, including FERPA. (Required)
  • Concentrated experience working with distressed individuals in a higher education or community setting. (Required)
  • Demonstrated ability to interact effectively with students, faculty, staff, and community members of diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual orientation, and ability. (Required)
  • Strong verbal, written, and interpersonal communication skills. Skill in speaking clearly and distinctly using appropriate vocabulary and grammar to obtain and convey information to individuals at various organizational levels. Strong listening skills. (Required)
  • Outstanding organizational skills, including ability to set priorities which accurately reflect the relative importance of job responsibilities and carry out multiple assignments in a timely fashion when there are changing workloads, competing requirements. (Required)
  • Demonstrated ability to deal effectively with crisis situations under conditions of limited supervision, high demands, and rapidly changing circumstances. (Required)
  • Skill in interacting diplomatically with the public when faced with demands or requests for action that may violate federal or state law or University policy and procedure. (Required)
  • Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others. (Required)
  • Ability to maintain equanimity, sensitivity, and judgment in the face of resistance, indifference or hostility during conflict or confrontations. (Required)
  • Ability to take thoughtful action where answers to a problem are not readily available. (Required)
  • Working knowledge of microcomputer applications in a local area network, including word-processing, spreadsheet, presentation, database, and electronic mail applications, in order to perform all administrative responsibilities associated with the position. (Required)

  • Master's Degree Advanced degree from an accredited institution in Law, Psychology, Education, Counseling, Social Work, or a related field. (Required)

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