Campus Operations Specialist

About the Opportunity

Job Title: Campus Operations Specialist, Silicon Valley Campus    
Position Summary
The Campus Operations Specialist (COS) serves as the first line of contact for visitors, students, staff and faculty on the Silicon Valley campus in San Jose, California.
Reporting to the Associate Director of Operations, the COS will assist in daily on-ground functions related to office administration, health and safety, customer service, event planning, triage academic-related queries from students to their advisor(s), and classroom setup. As an essential support within the Dean’s office, the COS works closely with campus leadership and staff and responds to requests from a variety of stakeholders and follows up with them to ensure satisfaction all while approaching each encounter in a gracious, attentive, courteous, and service-oriented manner. 
This position will primarily work evenings (2:00 pm to 10:00 pm) and weekends (Saturdays 8:30 am to 4:30 pm).
Qualifications 
Bachelor’s degree and two to five years of progressively responsible administrative support experience in a fast-paced and service-oriented environment or relative combination of education and experience required. Ability to work in a highly flexible and innovative environment with an expanding role and shifting responsibilities. Strong interpersonal and written communication skills (including very strong writing and proofreading skills) required. High degree of diplomacy, customer service and organizational skills required. Demonstrated ability to handle multiple tasks simultaneously, respond to last minute requests, solve problems, act with discretion, adapt to change and maintain a professional demeanor at all times. Willingness to be pro-active, take initiative and ownership, and build win-win situations. Sound judgment and ability to deal effectively with highly visible and confidential matters is essential. Must enjoy meeting with people and handling needs of a wide array of student, staff, faculty and visitors. Must be able to handle sensitive material, set priorities and work independently or as part of a team. High degree of proficiency with MS Suite Office, Outlook, InDesign, Power Point, and database management is preferred.  Experience with Canvas, Qualtrics, Salesforce, and Workday would be considered an asset
Key Responsibilities & Accountabilities
General Support to Campus Operations

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  Serve as a primary point of contact, internally and externally, for all activities related to campus, triaging and redirecting inquiries as appropriate to the campus leadership team.
  
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  Provides support to campus health and safety initiatives, including but not limited to health and safety planning, continuity planning, and emergency responses.
  
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  Serve as a collaborative partner to other campus functions (e.g., Academic & Student Affairs, Marketing & Recruiting, Career Development, Strategic Partnerships), coordinating communications among separate campus functions as needed to ensure smooth and efficient operations and elevating pertinent information to campus leadership as required.
  
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  Act as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students.
  
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  Provide support to operational processes and make recommendations related to procurement, staff onboarding, inventory management, campus operations and facilities.
  
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  Complete administrative duties, including but not limited to assisting faculty with printing handouts, organizing marketing materials, and maintaining campus inventory.
  
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  Manage special projects, as assigned by the Associate Director of Operation, in support of operations or other strategic initiatives. 
  

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  Liaise with internal and external partners to coordinate on-ground and virtual events, ensuring that all Northeastern policies and procedures are followed
  
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  Assist with set-up and coordination of virtual events, as well as room setup, breakdown, and reconfiguration for in person events and activities
  
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  Assist with student, faculty and staff orientations, and ensure relevance and accuracy of online campus resources
  
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  Assist with various campus events working closely with key staff across the university. Ensure all updates are tracked and communicated to all parties involved.
  
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  Maintain effective liaison and good rapport with the University community at all levels.
  

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  Provide customer service and answering questions of students and professors, which may include troubleshooting technical issues and assisting with classroom technology.
  

The expected hiring range for this position is USD $25.32/hr to USD $31.66/hr, based upon the position’s scope and responsibilities. 

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity .