Business Technical Analyst

Job Title

Business Technical Analyst

Agency

Texas A&M University - Commerce

Department

Chief Information Officer

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration. 

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). 
  If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.

Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at [email protected] .

SUMMARY:

The IT Business Analyst I, under general supervision, performs routine business analysis support functions.

DUTIES & RESPONSIBILITIES:

• Serves as point of contact for customers and IT staff with routing questions or requests.
• Helps collect, analyze, review, document, and communicate business needs and requirements. Assesses client needs through direct interaction. Helps create detailed functional and technical system specifications and defines data requirements.
• Conducts training for end-users.
• Helps document current business processes and prepares business and technical requirements for new or existing individual applications or module functions.
• Implements and assists with testing of system configuration and maintenance plans. Implements testing of reports and scripts.
• Writes and submits work requests. Applies routine corrections to data records. Helps implement system security procedures.
• Works with clients and technical groups to resolve production and application issues. Evaluates and follows through on issues and problems until resolved or escalated. Helps implement change management plans.
• Tracks work in IT Ticketing system, logging efforts accordingly.
• Assists with troubleshooting technical integrations and processes
• Contributes to IT knowledge base, including periodic review and update of resources.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.
  Experience/ Knowledge/ Skills: Four months of related experience. Knowledge of word processing and spreadsheet applications. Knowledge of process analysis, intermediate troubleshooting, and client relations. Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders. Ability to communicate with IT Professionals concerning computer or network security systems, applications, servers, procedures, and policies. Proficient skills with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Ability to: Ability to troubleshoot, diagnose, and provide solutions for hardware and software issues in a concise and timely manner.  Ability to plan, develop, and implement technical strategies and programs. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.
• Physical Requirements:

• Other Requirements:

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

• Experience with IT Ticketing Systems
• Ability to determine computer problems and to coordinate hardware and software solutions.
• Familiarity with Laserfiche Forms.
• Knowledge of Banner SIS
• Proficiency in Information Technology Interface Library (ITIL).

SUPERVISION OF OTHERS:

NA

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.