BUSINESS SUPPORT SPECIALIST II #00031598

Customer Service

The IT department is looking for someone who can multi-task, focus on details, enjoys working with others, communicates professionally, is a team player and self-motivated. They will be facilitating the process of purchasing or renewing software licenses for the campus.

Responsibilities:

• Assist with management of software lifecycles for campus. Obtain software asset(s) media, licenses, and keys. Provision assets to appropriate directories. Update data management system, issue tickets with deployment information and provide notification of receipt
• Preform data management and reporting. Update appropriate data storage source with new or changing asset information that is required for various reporting needs. This includes renewal dates, vendor, serial number, equipment specification data, owner, funding source, etc.
• Procure assets following system and campus policies including BPM 12004, security, and legal review when required, procurement policies and procedures (bids, sole justifications, proper purchasing mechanism, etc.)
• Asset with campus billing for licensing costs
• Process journal entries for campus departmental purchases of software through PeopleSoft Finance module
• Manage tickets properly communicate with customers and other IT teams to fulfill service requests, including but not limited to exchanging emails with relevant information regarding the request in a professional manner, setting pending status and follow up dates when required, and transferring ticket to appropriate team when responsibilities are completed
• Professional communication skills are required in email, phone, ticket, and messaging
• Foster positive work relations with not only campus faculty, staff and students, eProcurement, UM legal, Risk Management, but also account representatives and vendors to provide effective vendor management, including requesting quotes, bids, ETA’s and legal change requests to agreements

An Associate’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Contract or software management experience

The anticipated hiring range for this position has been established as $17.30 to $22.24 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements. 

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. 
Grade:  GGS 7
University Title: BUSINESS SUPPORT SPECIALIST II
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page . Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits . 

Values Commitment
We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 573-341-4241.
To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.