Business Process and Systems Analyst - (2400006E)

Details

Posted: 27-Mar-24

Location: Towson, Maryland

Type: Full-time

Categories:

Advertising/Marketing/Public Relations/Communications
Project/Program Management/Planning
Staff/Administrative

Employment Type:

Full-time

Organization Type:

Higher Education Institution

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Business Process and Systems Analyst will research, develop, reengineer, implement, maintain, and enhance business processes and systems within Financial Affairs. Duties will include setup, maintenance, troubleshooting and report development for the Stratus Oracle Cloud ERP AP, Procurement, PCard and Travel Expense, and other workflow modules. In addition this position will be responsible for support of TU’s Deposit Management system and coordinating all Payment Card Industry(PCI) compliance and training efforts. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

 

Responsibilities and Duties

 

• Serve as a functional troubleshooter for the Stratus Financials AP, Procurement, PCard, Travel and workflow systems. Analyze and research problems and concerns. Document and compose internal tech help tickets or Oracle Service Requests with detailed functional and technical information. Work in partnership with other units within Financial Affairs, Budget and University Accounting as well as departments across campus and OTS to resolve. If necessary, re-engineer business processes to prevent future problems and ensure smooth operations.
• Assist with audit requests for information. Support fiscal year end functions and address any concerns as they arise.
• Analyze, re-engineer, implement, maintain, and continuously enhance business processes, systems, and technology within Financial Affairs.
• Coordinate with Business Analyst and Training Specialist on any documentation and training materials and communications with campus users. Manage process change as well as evaluate outcomes to ensure these outcomes are in harmony with the organization’s strategic goals. Manage the university’s Deposit Management System, responsible for tracking cash, credit card sales as well as refund/charge back protocols and reconciliation and introduce innovation when needed.
• Work with OTS and Student and University Billing Office to examine and implement business processes related to the new payment solutions emerging on campus. Ensure that Salesforce and TouchNet Marketplace are being used most efficiently to manage financials transactions while ensuring compliance with guidelines and policies of the university. Responsible for PCI compliance tracking and training of university staff in coordination with our 3rd party vendor.  
• Serve as a member of the Stratus Financials team assisting with monthly and quarterly Oracle Cloud system release review, research, change control, testing and deployment. As a functional subject matter expert, provide feedback and participate in outside requests for operational expertise and information. Outside requests may include, but not be limited to USM business process review sessions, Shared Services reviews, and future technology assessments.    
• Work with our Training Specialist and Business Analyst and serve as a liaison between departments on campus and to assist with change management.
• Assist in the development and support of reports and dashboards for AP, Procurement, Purchasing card and Travel Expense activities and data.
• Other duties and special Projects as assigned by the Director of Financials Systems and Technology including monthly PCard reconciliation with the State. Interact and work in conjunction with external entities, such as third-party vendors, consultants, and members of the General Accounting Division (GAD).

 

Qualifications and Skills

 

• Bachelor’s Degree and two years of relevant experience.
• General knowledge of an Enterprise System and how various modules and systems integrate business functions.
• Strong communication and customer service skills. Knowledge of accounting and report writing software. Ability to troubleshoot and solve problems through the identification and analysis of diverse issues. Ability to organize, prioritize, follow up and track multiple projects.
• Proficient in Excel skills preferably advanced.
• Work efficiently with confidence and minimal oversight.      
• University of Maryland System and Oracle Cloud Financials experience preferred.

 

Salary and Benefits 

Salary starting at $78k, salary commensurate on experience, and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here . TU also offers a variety of great perks and discounts, which can be found here .

This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application. 

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

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About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).
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