BUSINESS COORDINATOR - MEDICINE SPECIALTY CLINIC

Location: Columbia, Missouri

Shift:  Monday - Friday, 8am - 5pm

Department: Medicine Specialty Clinic

Salary Range: $19.15 - $30.23/hour - final salary based on experience

ABOUT THE JOB

MU Health Care is looking for a dynamic Business Coordinator who thrives in a fast-paced environment and excels at complex decision-making and problem resolution. We seek a natural leader with exceptional communication skills to act as a vital liaison between management, healthcare providers, and support staff, ensuring seamless operations. The ideal candidate is proactive, detail-oriented, and passionate about enhancing patient experiences and operational efficiency. If you are a motivated professional with a knack for training and developing staff, and you enjoy creating innovative solutions, this role offers a rewarding challenge. Join our dedicated team and make a meaningful impact on patient services and care delivery.

ABOUT MU HEALTH CARE  
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

Health, vision and dental insurance coverage starting day one 

Generous paid leave and paid time off, including nine holidays 

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%) 

Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here . 

JOB DUTIES
Act as liaison between management, health care providers and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures or working standards.

Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives. Perform all aspects of unit specific tasks to

ensure all tasks of revenue cycle are completed. Supervise functions of office staff and assist with personnel related activities including interviewing, hiring, disciplining and termination process.

Maintain accurate provider schedules in computer system. Complex decision-making and problem resolution.

Monitor daily workflow and production, adjusting priorities, employee scheduling and operations as necessary to ensure effective services are being provided. Recommend changes in operation to Clinic management to improve efficiency.

Coordinate the procurement of non-clinical equipment, supplies and forms necessary to ensure efficient office operations. Create and monitor cash logs, cash received reports and deposit slips. Maintain compliance with cash handling policies of the institution.

Ensure patient satisfaction by investigating and responding to patient problems and complaints.

Ensure prompt delivery of patient services and other activities, assisting in implementing improvements and enhancements to promote efficient patient flow.

Ensure success of the referral and pre-certification process.

Monitor registration errors or reported documentation/coding issues and ensure communications between providers and front desk staff.

Resolve billing issues of varied complexity.

Oversee and perform accurate daily reconciliation of batched daily work. Oversee the performance of charge capture and payment posting.

Provide resources for patient’s financial need.

Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.

Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes

May complete unit/department specific duties as outlined in department documents.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Four (4) years of experience in a physician’s office, hospital admissions, or patient accounts.

Preferred Qualifications
Associate’s degree in business.

Additional license/certification requirements as determined by the hiring department.

Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.