Business Analyst

Reporting to the Director of Technology Solutions Alignment in the Financial, Service Management, and Middleware (FSSM) systems group in University IT-Enterprise Technology, this position requires strong analytical skills and solid understanding of systems integrations. FSMM is responsible for Stanford University’s financial, service management, and middleware systems. Included in FSSM technology portfolio are Oracle Business Suite, ServiceNow, Incorta, as well as custom applications built in Oracle APEX, Slate, Axiom, and PageUp platforms.

This is a 1-year fixed term position.The incumbent for this position will collaborate with business partners, Systems Analysts, Developers, UI Designers, QA, and the Deployment and Operations Team to successfully deploy systems in support of business needs. The incumbent will primarily focus on assisting the team with systems analysis work related to 3 in-flight projects:

• Development of a collaboration suite for the Office of Postdoctoral Affairs (OPA)
• Migration of digital asset management (DAM), known as SALLIE, from on-prem to SaaS.
• Evaluation of potential enterprise solution for Environmental Health & Safety (EH&S)

A successful candidate will have a track record of capturing and modeling business requirements and evaluating technology solutions for proper alignment. A successful candidate will have demonstrated ability to analyze business requirements, create business-to-system process mapping, and develop diagrams and matrices outlining business and systems processes. A successful candidate will have demonstrated a track record for designing enterprise information systems that are secure, reliable, and scalable.

This position is part of a team of analysts that translates business needs to systems design. The team focuses on aligning technology solutions with business processes. The team collaborates with Business Analysts, Developers, UI Designers, QA, and the Deployment and Operations Team to successfully deliver system solutions. The team serves as liaison between business partners, software vendor teams, and UIT technical team for system-related matters.

Core Duties*: 70% of time

• Gather requirements and identify gaps between requirements and the application. Assist business partners with determining deliverables, creating system test plans,identifying test scenarios, managing user acceptance testing and conducting.
• Understand business processes and translate into system solutions.
• Design and document modules and components and how they will interface with each other.
• Perform quality assurance testing to ensure requirements are met prior to releasing system for user acceptance testing.
• Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and delivering resolution of issues; work with business partners to test and deploy resolution in a timely manner.
• Assist with initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques.
• Team up with business partners and developers to set realistic response.
• Interact with team members, the user community and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
• *Other duties may also be assigned

Specific Examples:

• Collaborate with schools and departments across the University to understand their requirements; identify system solutions that meet their needs; key business partners include:

                    •    Schools across the University (Business, Education, Earth & Sciences, Engineering, Humanities & Sciences, Medicine, Sustainability)
•    Undergraduate Admission
•    Faculty Affairs
•    Office of Faculty Development, Diversity, and Engagement
•    Environmental Health &Safety

• Work with business partners and UIT counterparts to gather requirement, create business-to-system process mapping, and develop change matrices outlining changes in business and system processes.
• Perform quality assurance to ensure requirement are met prior to releasing system for user acceptance testing.
• Assist in user acceptance testing.
• Conduct in-depth analysis to solve problems, make recommendations, and/or discover new approaches to system design and implementation.
• Prioritize requirements, create prototype, present mock-ups, assist business partners in determining roles and permissions, assist in creating test scripts to guide both technical team and user community.
• Partner with vendors (Slate, Syntellis, PageUp) and other service providers to ensure timely and proper delivery of work efforts.
• Utilize tools such as ServiceNow, Jira, Confluence, Google Drive, O365, Zoom, and in-person meetings for effective communication and collaboration with business owners and technical team.

Core Duties*: 30% of time

• Act as single point of contact between IT and the customer.
• Conduct in-depth analysis to solve problems, identifying gaps and issues that minimize system modification and maintenance; make recommendations, including discovering new approaches or applications.
• Provide technical guidance and training.
• *Other duties may also be assigned

Specific Example:

• Act as single point of contact between TSA and business partners for production support, enhancements, and upgrades.
• Provide production support for systems by triaging issues, coordinating with developers and vendors as needed, and providing solution to user community; determine appropriate resolution and ensure clients’ needs are met.
• Provide technical guidance and training to business partners.

MINIMUM REQUIREMENTS:

Education & Experience:

• Bachelor's degree and three years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Demonstrated experience with fit/gap analysis.
• Knowledge of computer system capabilities, business processes, and work flow.
• Experience with enterprise applications and understanding of database driven applications.
• Strong understanding of the software development life cycle.
• Strong problem solving and troubleshooting skills.
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
• Ability to establish effective, ongoing relationships with clients, staff and management.
• Ability to establish effective relations with external partners, including vendors.
• Ability to work effectively and collaboratively with minimum direction.
• Ability to manage multiple competing priorities and work under pressure in high stress situations.
  

Certifications and Licenses:

DESIRED SKILLS/QUALIFICATIONS:

• BS in Computer Science or Engineering preferred.
• Understanding of student administration, from admission to matriculation.
• Familiarity with graduate student aid.
• Familiarity with Business Relationship Management discipline in the IT framework.
  

PHYSICAL REQUIREMENTS:

• Constantly perform desk-based computer tasks.
• Frequently sit, grasp lightly/fine manipulation.
• Occasionally stand/walk, use a telephone.
• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

WORKING CONDITIONS:

• May work extended hours, evening and weekends.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu .

We are not able to provide sponsorship or relocation for this position.

The expected pay range for this position is $77,000 – 100,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [email protected] . For all other inquiries, please submit a contact form .

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.