Bilingual Referral Coordinator

Job Summary:

The University of Colorado, College of Nursing is seeking a Bilingual Referral Coordinator for a full-time (1.0 FTE) position within the Office of Clinical and Community Affairs at the Sheridan Health Services clinics located in the Fort Logan neighborhood of Denver, CO 80236.  The Bilingual Referral Coordinator exists to perform both referral and administrative duties. This includes a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.  Additionally, the Bilingual Referral Coordinator will process referrals for patients seen in Sheridan Health Services by verifying patient insurance eligibility, communicating with nurse practitioners and physicians as needed, obtaining prior authorization or pre-certification when needed, scheduling appointments consistent with patients' insurance plans, performing any administrative work related to the referral, and tracking referrals until completion.  This position will also help patients connect with specialty care as well as access available community resources and services for both adult and pediatric populations. The Bilingual Referral Coordinator will communicate appropriate diagnostic and clinical information as needed to complete referrals in a manner appropriate to the patient's age and developmental stage.  This position will represent Sheridan Health Services professionally and positively to enhance and promote Sheridan’s mission to provide quality patient-centered care, always exercising utmost discretion, diplomacy and tact during patient interactions and interactions with clinical partners. Sheridan Health Services is a Patient-Centered Medical Home, and as such we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare; and is a collaborative effort between the College of Nursing and the Sheridan School District. There are now ~45 employees at two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver and Jefferson counties. A Youth Health Clinic is located in the Sheridan School District Administration building. The Family Health Clinic is located in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify at Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision- making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services. https://nursing.cuanschutz.edu/patient- care/sheridan-health-services

Work Location:

Onsite – Sheridan Health Services - 3525 W. Oxford Avenue | Unit G1 Denver, CO 80236

Why Join Us:

CU Nursing is an amazing place to be. We have the distinct advantage of being a part of a huge medical campus with three incredible hospitals – the VA, the nationally ranked University of Colorado Hospital, and the Children’s Hospital Colorado where our nursing students and faculty learn every day. From our beginning 125 years ago as part of the School of Medicine at CU Boulder to our current home at the Anschutz Medical Campus, the college has been a recognized leader in nursing education (ranked #10 in online MS graduate programs by U.S. News & World Report 2023). Our faculty, students and staff have been instrumental in shaping the profession of nursing and teaching the next generation of nurses while treating patients in our own nurse-led clinics. Be a part of an innovative, dynamic, diverse, and exciting workplace -- helping make great things happen.  Join us in our quest to boldly transform health together.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness .

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Three years of general clerical experience. One year of this experience must have included referral coordination in a clinical setting and/or an insurance company health plan referral unit.
  • Substitution: College, university, or non-correspondence business school coursework may substitute for the technical accounting experience on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience working in a Federally Qualified Health Center (FQHC).
• Experience working as a Medical Assistant or Patient Navigator.

Conditions of Employment:

• Must be willing and able to obtain current BLS/CPR certification by date of hire.
• Must be willing and able to speak Spanish and English daily to communicate clinical terminology.
• Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Attention to detail.
• Demonstrated commitment and ability to advance diversity and inclusion.
• Knowledge of medical terminology and experience using electronic health record systems.
• Ability to identify problems, research and recommend resolutions while exercising discretion and appropriate decision-making.

How to Apply:

For full consideration, please submit the following document(s):

College of Nursing Human Resources at [email protected]

Screening of Applications Begins:

Applications will be accepted until the position is filled.

Anticipated Pay Range:

The hiring range for this position has been established at $48,396 to $56,143.

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .