Audio Visual Technician Coordinator

University of North Florida, United States

Updated: about 11 hours ago

Location: Jacksonville, FLORIDA

Job Type: FullTime

Deadline: 19 Apr 2024

Posting Details
Position Information

Job Title	Audio Visual Technician Coordinator
Position Number	343830
Requisition Number	B08756
Position Type	Administrative
Class Code	9335
Time-limited through	N/A
Type of Appointment	Full-Time
Faculty Position Sub-Type	N/A
Length of Appointment	N/A
Internal Recruitment?	No
Working Hours	8:00am - 5:00pm
Department	DL - Telepresence (IT)
Organization	Information Technology Services
Division	ITS
College	N/A
Approved Hiring Salary Range	$52,000.00 to negotiable
Pay Basis	Annually
Equal Opportunity	In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion. The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie	UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives	The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose	The AV Tech Coordinator, under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs; May recommend policies and procedures to ensure effective coordination of departmental programs.

Essential Duties

Job Function	Provides support for hardware and software platforms used for instructional delivery with a focus on remote teaching technologies. Supports and maintains equipment related to remote teaching and learning. Provides top level support for conferencing technologies including Zoom, Microsoft Teams, and Cisco Webex. Support on-campus and remote faculty using conferencing technologies to conduct and deliver instruction. Provide technology support for audio-visual technologies used to deliver online courses, including cameras, microphones, headsets, speaker systems and content sharing devices. Troubleshoots issues with audio visual hardware used in instructional delivery. Serve as escalation point for faculty and staff requests and incidents related to conferencing and conferencing technology. Supports meeting and webinar configurations for advanced features like breakout rooms, polling, cohosting and secure sharing. Advise faculty and staff on hardware and software purchases following University procurement guidelines. Provide training and guidance in using audio visual and computer technology. Troubleshoot use of conferencing technology on broad spectrum of devices including, tablets, traditional computers, conferencing devices, room systems and mobile phones. Configure and maintain conferencing devices including room systems, conferencing carts and other technologies. Provides support for instructional spaces on campus with remote learning capabilities. Including spaces used to deliver distance learning courses, in-person courses and hybrid/hyflex courses. Update and maintain firmware and operating system software used by conferencing technologies. Create and publish knowledge articles related to support area and domain of expertise. Fulfill service requests and resolve incidents assigned to support area. Support conference space technology including cameras, audio systems, microphone systems and room control devices. Coordinate with peer technical teams to resolve issues and implement new designs. Assist in training faculty and staff in the use of conferencing technology. Includes classroom technology, office technology, room system technology and associated software. Provide support for AV and digital signage installations. Deliver high quality customer service. Maintains equipment inventory. May manage equipment checkouts and maintenance.
Percentage Of Time	100

Job Function

Provides support for hardware and software platforms used for instructional delivery with a focus on remote teaching technologies.
Supports and maintains equipment related to remote teaching and learning.
Provides top level support for conferencing technologies including Zoom, Microsoft Teams, and Cisco Webex.
Support on-campus and remote faculty using conferencing technologies to conduct and deliver instruction.
Provide technology support for audio-visual technologies used to deliver online courses, including cameras, microphones, headsets, speaker systems and content sharing devices.
Troubleshoots issues with audio visual hardware used in instructional delivery.
Serve as escalation point for faculty and staff requests and incidents related to conferencing and conferencing technology.
Supports meeting and webinar configurations for advanced features like breakout rooms, polling, cohosting and secure sharing.
Advise faculty and staff on hardware and software purchases following University procurement guidelines.
Provide training and guidance in using audio visual and computer technology.
Troubleshoot use of conferencing technology on broad spectrum of devices including, tablets, traditional computers, conferencing devices, room systems and mobile phones.
Configure and maintain conferencing devices including room systems, conferencing carts and other technologies.
Provides support for instructional spaces on campus with remote learning capabilities. Including spaces used to deliver distance learning courses, in-person courses and hybrid/hyflex courses.
Update and maintain firmware and operating system software used by conferencing technologies.
Create and publish knowledge articles related to support area and domain of expertise.
Fulfill service requests and resolve incidents assigned to support area.
Support conference space technology including cameras, audio systems, microphone systems and room control devices.
Coordinate with peer technical teams to resolve issues and implement new designs.
Assist in training faculty and staff in the use of conferencing technology. Includes classroom technology, office technology, room system technology and associated software.
Provide support for AV and digital signage installations.
Deliver high quality customer service.
Maintains equipment inventory. May manage equipment checkouts and maintenance.

Percentage Of Time

100

Posting Detail Information

Marginal Functions	Create and maintain internal manuals and documentation. Assist with ticketing system workflow. Assist with AV system programming and management of campus technology enhanced classrooms and conference spaces. Add and modify CMS web pages Test and repair pages for WCAG compliance Upload accessible documents
Required Qualifications	This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.
Faculty Position Required Qualifications	n/a
Departmental Requirements	Experience with Extron and Crestron systems hardware and software Knowledge of AV classroom systems infrastructure designs Basic Extron configuration/ programming skills, and basic troubleshooting skills. Ability to prepare system documentation, interprets and apply technical information, plan, organize, coordinate work assignments, and communicate effectively.
Statement(s) of Understanding Definition	This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
Required Licensure or Certification	N/A
Machines/Equipment used regularly	50% AV hardware and software equipment 45% Computers and associated peripherals 5% Telephones Computer with access to local area networks; network diagnostic tools; network and AV system control monitoring software; utilities; word processing software; decision support/spreadsheet software; documentation; telephone.
Anticipated Start Date	04/27/2024
Job Posting Date	03/04/2024
Application Review Date	03/27/2024
Application Deadline	04/19/2024
Open Until Filled	Yes
Point of Contact Information	Madeleine Muller ([email protected])
Hiring Official	Decato Burke
Location if not Jacksonville	N/A
Special Instructions	Applicants must complete an online application and include 3 references and upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Supplemental Documents: Cover Letter Resume Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Madeleine Muller ([email protected])
Quicklink	https://www.unfjobs.org/postings/27026

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