Associate Director, YCCI, Events

06-Feb-2024

School of Management - YCCI

86557BR

University Job Title

Assistant Director 2

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Administration

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

165 Whitney Avenue
New Haven, CT 06511

Position Focus:

The Associate Director of Events at Yale Center for Customer Insights (YCCI) at the Yale School of Management (SOM) will lead the marketing, content management, and event planning for events for two academic centers:  The Yale Center for Customer Insights (YCCI) and its newly formed sister initiative, the Yale Program on Stakeholder Innovation and Management (Y-SIM). This position reports to the YCCI Executive Director. 

Event management & operations: Direct high-profile, large-scale, and multifaceted events, workshops, advisory board meetings and webinars featuring distinguished speakers and scholars with flawless execution. This includes: Working to develop and manage a calendar of events across the two centers. Gaining alignment with internal stakeholders on event goals, timelines, marketing cadence and budget. Leading internal status of progress-tracking across projects and centers, including providing updates to leadership on event registration. Collaborating with YCCI’s Sr. Assoc. Director of Digital Marketing to develop a compelling  marketing, sales and/or sponsorship strategy as needed for each event. Improve and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies and to ensure consistent learning and improvement. Own event operations from start to finish, including travel booking and reimbursements, catering, and management of third-party vendors, and Zoom coordination for online events/webinars.

Partner relations and experience: Manage speaker, V.I.P and client relations. Develop systems to consistently improve efficiency, innovation, and customer satisfaction. Manage support staff and vendors to assure the highest quality experiences. Oversee event & workshop attendee experience, including identifying and developing systems and processes for sharing pertinent information, pre-reads, or logistics. Build and maintain strong internal and external partnerships to enhance the quality and impact of Center events, activities, and relationships.

Budget management: In coordination with Center leadership, develop and monitor budgets for events.

Digital Marketing & content management:  Oversee the development and implementation of compelling digital content from high-profile events. Oversee work of freelancers, interns and agencies who develop content for YCCI. Identify and vet new potential agencies and freelancers for content creation. Collaborate with center leadership to help provide an editorial perspective that can enhance relevance for the Center’s audiences online. Other projects as assigned.

The following Essential Duties are generic in nature; the information contained in this Position Focus are most relevant to this position.

Essential Duties

1. Manages and leads research on various federal rules and regulations as well as University policies and procedures to resolve problems and determine the best course of action for the functional area. 2. Recommends course of action to higher authority for the handling and disposition of problems related to the functional area. 3. Counsels faculty, students and staff on issues related to administrative operations of the University function and areas of concern for the function. 4. Manages statistical and analytical information regarding office activities and areas of operational and administrative concern for the function. 5. Leads in long-range planning for the office activities of a specific functional area. 6. Interprets and administers various University and federal policies and regulations. 7. Disseminates accurate and up-to-date information regarding areas of concern. 8. Formulates and establishes policies regarding area’s function. 9. Manages a staff of exempt and non-exempt employees. 10. May perform other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor’s Degree in related field and three years of experience or an equivalent combination of education and related experience.

Required Skill/Ability 1:

Demonstrated ability in the oversight and management of events, marketing or PR campaigns. Superior oral and written communication skills.

Required Skill/Ability 2:

Excellent attention to detail. Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously, experience tracking multi-stage projects or processes to completion.

Required Skill/Ability 3:

Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, students, administrators, and corporate contacts. A leader with a positive and can-do attitude who supports the mission of the center.

Required Skill/Ability 4:

Excellent problem solving and conflict resolution skills.

Required Skill/Ability 5:

Proficiency with Windows and Microsoft products. Experience with content management system. Proven commitment to diversity and inclusion, equity, and excellence. 

Preferred Education, Experience and Skills:

Master’s degree. Five years of experience in related field.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus