Assistant Website, Marketing and Communications Manager

Belmont University, United States

Updated: 3 months ago
Location: Nashville, TENNESSEE


Assistant Website, Marketing and Communications Manager

We are now accepting applications for a qualified Assistant Website, Marketing and Communications Manager at Belmont University. 

Employment Type 

Staff

Internal Job Category

Non-Exempt (Staff)
Full-Time

Department

Bruin Shop

Hours 

37.5


Primary Duties and
Responsibilities:		 

The Assistant Website, Marketing and Communications Manager’s responsibilities include overseeing and managing all forms of Marketing and Communications (print, digital, social media) for in-store, website, internal Belmont and external to the community. This manager is responsible for managing the BruinShop website, maintaining current item/category information and photos on the store website, and ensuring inventory is accurate and available.   Responsibility also includes overseeing and managing website customer service; shipping, returns and customer relationship building and communication.  Ideal candidate will have potential for rapid growth in responsibility.


Essential Functions:


Website

  • Manage system input and data detail to ensure optimal functionality of the website.
  • Oversee management of current on-hand information and inventory detail (Div/Dept/Category/Class/Size/Color) on the store website through consistent communication and system process with the Senior Buyer, Buyer and
  • Store Director for inventory on hand minimums, needed reorders, merchandise assortment recommendations.
  • Website maintenance; have working knowledge of technical aspect of the Store's website through training working with MBS, the ERP/POS/Website provider. Manage system input and data detail to ensure optimal functionality of the website.
  • Evaluate emerging web technologies and trends through research and ongoing review of high-quality e-commerce websites and competition.
  • Manage daily website sales transactions and record keeping.
  • Plan and manage customer relationship programs and rewards programs as determined by the Store Director.
  • In conjunction with Manager of Marketing Communications and Website (MCW) hire and oversee student workers as needed for website data entry, fulfillment/shipping, photography and graphic design.
  • In conjunction with MCW Manger, manage online order fulfillment; oversee process to fill and ship orders timely and efficiently.

Marketing

  • Execute promotional events, marketing efforts, and brand awareness on the website and in the store as directed by Director, Senior Buyer and Manager MCW.
  • Collaborate with Store Director, Senior Buyer as directed by the Manager MCW to recommend and plan promotional events and marketing efforts on the website and in the store. Oversee management of current on-hand information and inventory.
  • Monitor and analyze marketing performance metrics, such as sales data, website traffic, and social media engagement, to measure the effectiveness of campaigns and make data-driven decisions.
  • Stay updated on industry trends, consumer behavior, and emerging marketing techniques to identify opportunities for innovation and growth.
  • Assist Manager MCW with management of social media.

Communications

  • Assist in managing relationships with internal Belmont and external stakeholders for all Belmont Store communication and marketing needs. Assist in developing content for all Belmont stakeholder newsletters.
  • Assist in managing student Ambassador Team, including hiring, scheduling, creating photoshoot content objectives, overseeing photoshoots and ensuring the team is meeting individual posting requirements.
  • Assist in managing in-store and event signing.

Leadership

  • Help provide supervision and leadership to all retail store employees.
  • Have regular interactions with students and other customers. Will provide outstanding customer service whether online, over the phone or in person.
  • Must know all Store opening and closing procedures. Must be able to operate the store point-of-sale system and assume cashier duties any time customer volume is high.
  • Provide operations coverage as needed with the ability to work flexible hours.
  • Assist with receiving and stocking of the general merchandise as needed.

The above statements describe the job’s essential responsibilities and requirements.  They are not an exhaustive list of the duties that may be assigned to job incumbents.

The starting salary range for this role is $40,000 - $50,000 annually.


Required Qualifications: Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service. 
  • Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to relate to students and provide courteous, caring service during stressful times.
  • Strong organizational skills, analytical skills, and attention to detail.
  • Ability to react quickly and solve problems independently.
  • Strong communication skills; written and oral.
  • Strong understanding of digital marketing strategies, including SEO, SEM, social media marketing, and email marketing.
  • Proficient in Word, Excel, PhotoShop, HTML, Canva, PowerPoint, Google Analytics, Emma (or similar platform). Graphic Design Experience.
  • Ability to work on larger ongoing projects and time-sensitive requests simultaneously; pivots quickly when necessary; and maintains an upbeat and positive attitude, at all times.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
   
Required Education University degree in Business, Education or related field preferred. High School completion required. Relevant combination of education and experience considered.
  
Required Experience University Bookstore or retail store, website management and marketing experience preferred.
  
Working Conditions & Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily office work with some material handling-pulling and packing clothes and small gifts for shipment. Some material handling in staging items for photography.

 

 


 

The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

 


Primary Duties and
Responsibilities:		 

The Assistant Website, Marketing and Communications Manager’s responsibilities include overseeing and managing all forms of Marketing and Communications (print, digital, social media) for in-store, website, internal Belmont and external to the community. This manager is responsible for managing the BruinShop website, maintaining current item/category information and photos on the store website, and ensuring inventory is accurate and available.   Responsibility also includes overseeing and managing website customer service; shipping, returns and customer relationship building and communication.  Ideal candidate will have potential for rapid growth in responsibility.


Essential Functions:


Website

  • Manage system input and data detail to ensure optimal functionality of the website.
  • Oversee management of current on-hand information and inventory detail (Div/Dept/Category/Class/Size/Color) on the store website through consistent communication and system process with the Senior Buyer, Buyer and
  • Store Director for inventory on hand minimums, needed reorders, merchandise assortment recommendations.
  • Website maintenance; have working knowledge of technical aspect of the Store's website through training working with MBS, the ERP/POS/Website provider. Manage system input and data detail to ensure optimal functionality of the website.
  • Evaluate emerging web technologies and trends through research and ongoing review of high-quality e-commerce websites and competition.
  • Manage daily website sales transactions and record keeping.
  • Plan and manage customer relationship programs and rewards programs as determined by the Store Director.
  • In conjunction with Manager of Marketing Communications and Website (MCW) hire and oversee student workers as needed for website data entry, fulfillment/shipping, photography and graphic design.
  • In conjunction with MCW Manger, manage online order fulfillment; oversee process to fill and ship orders timely and efficiently.

Marketing

  • Execute promotional events, marketing efforts, and brand awareness on the website and in the store as directed by Director, Senior Buyer and Manager MCW.
  • Collaborate with Store Director, Senior Buyer as directed by the Manager MCW to recommend and plan promotional events and marketing efforts on the website and in the store. Oversee management of current on-hand information and inventory.
  • Monitor and analyze marketing performance metrics, such as sales data, website traffic, and social media engagement, to measure the effectiveness of campaigns and make data-driven decisions.
  • Stay updated on industry trends, consumer behavior, and emerging marketing techniques to identify opportunities for innovation and growth.
  • Assist Manager MCW with management of social media.

Communications

  • Assist in managing relationships with internal Belmont and external stakeholders for all Belmont Store communication and marketing needs. Assist in developing content for all Belmont stakeholder newsletters.
  • Assist in managing student Ambassador Team, including hiring, scheduling, creating photoshoot content objectives, overseeing photoshoots and ensuring the team is meeting individual posting requirements.
  • Assist in managing in-store and event signing.

Leadership

  • Help provide supervision and leadership to all retail store employees.
  • Have regular interactions with students and other customers. Will provide outstanding customer service whether online, over the phone or in person.
  • Must know all Store opening and closing procedures. Must be able to operate the store point-of-sale system and assume cashier duties any time customer volume is high.
  • Provide operations coverage as needed with the ability to work flexible hours.
  • Assist with receiving and stocking of the general merchandise as needed.

The above statements describe the job’s essential responsibilities and requirements.  They are not an exhaustive list of the duties that may be assigned to job incumbents.

The starting salary range for this role is $40,000 - $50,000 annually.


Required Qualifications: Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service. 
  • Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to relate to students and provide courteous, caring service during stressful times.
  • Strong organizational skills, analytical skills, and attention to detail.
  • Ability to react quickly and solve problems independently.
  • Strong communication skills; written and oral.
  • Strong understanding of digital marketing strategies, including SEO, SEM, social media marketing, and email marketing.
  • Proficient in Word, Excel, PhotoShop, HTML, Canva, PowerPoint, Google Analytics, Emma (or similar platform). Graphic Design Experience.
  • Ability to work on larger ongoing projects and time-sensitive requests simultaneously; pivots quickly when necessary; and maintains an upbeat and positive attitude, at all times.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
   
Required Education University degree in Business, Education or related field preferred. High School completion required. Relevant combination of education and experience considered.
  
Required Experience University Bookstore or retail store, website management and marketing experience preferred.
  
Working Conditions & Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily office work with some material handling-pulling and packing clothes and small gifts for shipment. Some material handling in staging items for photography.

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