Assistant Manager (Tennis Center)

William and Mary, United States

Updated: 8 days ago
Location: Williamsburg, VIRGINIA
Job Type: FullTime
Deadline: 23 Apr 2024

Position Information
Position Information


Position Number 01400W
Position Title Assistant Manager (Tennis Center)
Employment Category Full Time Operational
Location William & Mary
Department 927000 Tennis Center
Unit Mission Statement
The McCormack-Nagelsen Tennis Center is situated on the campus of William & Mary. This award-winning facility boasts six indoor, climate-controlled courts and experienced USPTA/PTR instructors who are ready to help take your game to the next level. Programs are offered from junior tennis to adult leagues and private lessons.
The McCormack-Nagelsen Tennis Center is a division of The Office of Auxiliary Services who provides a variety of products and services that support and enhance campus life for students, faculty and staff, alumni, and guests of the university. The Office is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture, and educational opportunities throughout the auxiliary enterprise at William & Mary.
Position Summary
The Assistant Manager will manage all aspects of the Front Desk management and operation as well as assist on the court during the clinics. The position ensures all Front Desk staff are properly trained and the front desk functions at an optimal level for generating revenue. The Assistant Manager reports to the Associate Director of McCormack-Nagelsen Tennis Center. Specific areas of responsibilities include but are not limited to:
Front Desk/Office:
  • Hiring, training, scheduling, supervising, and approving timesheets for the Front Desk staff
  • Maintain and update the Front Desk training manual
  • Greet members and guests as they enter the facility
  • Answer phone calls
  • Utilizes reservation software to manage court reservations and lessons
  • Take payments through point of sale (POS)
  • Social Media Coordinator
  • Reconcile daily deposits and record on business reports
  • Assist with merchandise receiving and inventory control
  • Respond to and manage the generic McCormack-Nagelsen Tennis Center email in a timely fashion


Events:
  • Acting Tournament Director for all United States Tennis Association (USTA) events, about 20 – 25 events per year
  • Assist with all special events, leagues, and social events

Racket Stringing:
  • String rackets as needed – approximately 400 per year
  • Manage string inventory

Coaching:
  • Assist in junior clinics as needed
Conditions of Employment
  • This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may require overtime including scheduled and unscheduled, nights and weekends, and or holidays.
  • This is a restricted position subject to the availability of funding.
Essential Designation No
FLSA Non-Exempt
Position Restricted? Yes, the appointment is limited due to funding availability
Position Term 12-Month
Position Months Faculty or Staff: 12 month
Required Qualifications
  • Associate degree or higher in a related field or equivalent combination of education, training, and experience.
  • Knowledge of the game of tennis with basic proficiency in teaching tennis to junior and adults
  • Knowledge of basic teaching principles
  • Excellent customer service skills, with the ability to provide exceptional service while marketing tennis programs as appropriate
  • Proficiency in a variety of software and web-based applications. Working knowledge of Microsoft Office Suite Products (Word, Outlook, etc.)
  • Familiarity with using social media.
  • Familiarity with various point of sale (POS) systems.
  • Strong relationship-building skills, with the ability to use discretion and tact and exercise sound judgment in performing all responsibilities.
  • Experience with the game of tennis
  • Experience working with junior and adult players
  • Previous Tournament Desk experience
  • Experience in providing customer service to the public in a service-orientated industry
  • Prior work experience in an office setting
Preferred Qualifications
  • Demonstrated knowledge in the use of reservation and POS systems
  • Ability to schedule staff
  • Experience teaching junior and adults
  • Prior office management experience
Is the position remote work eligible? Not eligible
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range Up to $50,000, commensurate with experience
Advertised Pay Range Statement
All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.
University Salary Range U07
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date 04/16/2024
Review Begin Date
Job Close Date 04/23/2024
Open Until Filled No
Special Application Instructions
This position is open only to current W&M/VIMS employees. 
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

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