Assistant Director - University Mail Services

Description

 

Assistant Director - Mail Services 

MR11

JOB SUMMARY:

This position reports to the Director of University Printing & Mail Services and serves as an integral member of the UPM team. Responsible for the management and daily operations of Mail Services, a USPS retail Contract Postal Unit (CPU) and a Passport Services office. Responsible for four direct reports and a total of sixteen professional staff plus student workers. Mail Services responsibilities include receiving, sorting and delivery of incoming mail and packages for faculty, staff and students; collection and processing of outgoing mail and packages; utilization and maintenance of intelligent package locker systems; bulk mail and mailing list processing. Responsibilities also include oversight of the USPS CPU, which provides retail USPS products and services, and Passport Services, which accepts new passport applications. Hire and train staff and conduct performance evaluations. Maintain postage balances in meters and permits, and manage operations in accordance with the established budget. Enter financial and accounting transactions and manage all postage and service chargebacks. Participate in budget preparation and creation with Director. Participate in equipment evaluations and new equipment purchases. Ensure the department meets established service standards and departmental goals. Serve as the subject matter expert regarding USPS rates, rules and regulations. Develop, monitor and maintain relationships with the USPS, private carriers and other vendors.

Qualifications

 

MINIMUM QUALIFICATIONS:

• 5 to 7 years management or supervisory experience in a mail services organization.
• Demonstrated knowledge of mail services practices, postal rules and regulations.
• Experience with additional software - USPS Postal One/Business Customer Gateway, Postal accounting systems such as DF Works, and postal presort software such as BCC Mail Manager.
• Experience operating a complex postage meter and associated postage accounting software, as well as experience using outbound shipping systems for package processing.
• Experience with intelligent package locker systems and associated package tracking software.
• Experience with bulk mail processing and postal presort software.
• Bachelor degree preferred.
• 5 to 7 years management experience in a higher education mail services organization preferred
• Experience managing a staff of 10-15 FTEs and additional student workers preferred.
• Passport Acceptance Agent certified preferred.
• Experience operating a retail CPU or postal unit preferred.

Job
  Executive/Administrative 
Primary Location
  US-Tennessee-knoxville 
Organization
  Mail Service 
Schedule
  Full-time 
Campus/Institute  Knoxville 
Job Posting
  Apr 1, 2024, 8:29:38 AM