Assistant Director, Student Services, Daniel Epstein Department of Industrial & Systems Engineering

Details

Posted: 07-Mar-24

Location: Los Angeles, California

Salary: Open

Categories:

Staff/Administrative

Internal Number: REQ20146518

The Daniel J. Epstein Department of Industrial & Systems Engineering (ISE) is seeking to recruit a new Assistant Director of Student Services (Student Services Advisor I). This is an opportunity to join a dynamic and growing academic department!

ISE is looking to expand its academic advising team. You will be working with undergraduate and graduate students to help them choose classes; navigate their curriculum, course, and degree requirements; and offer basic career help. The position is part of a team of three, reporting directly to the Director of Student Services with a dotted line to ISEs Department Business Manager.

Primary Responsibilities Include:

• Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Assists with petition applications, resumes and letters of recommendation, and career services. Interfaces with faculty, administrators and students regarding grading policies, and academic progress.
• Evaluates student problems (academic, administrative, or personal) and refers student to appropriate student services offices for additional counseling. Liaises with other offices including Viterbi Admissions and Student Engagement (VASE) and central USC offices on behalf of students to facilitate problem resolution.
• Coordinates department public relations functions, as assigned, such as special events, conferences, seminars, etc. Arranges with vendors for sites, facilities, catering, guest accommodations, etc.
• Participates in committees at the department, school, college, or university level which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.
• Stays current on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services.

Diversity, equity, and inclusion are central to the mission of the USC Viterbi School of Engineering. Viterbi staff are expected to facilitate a culture of support and service, to model civility and respectful engagement at all times, to demonstrate the highest ethical standards across all facets of their work, and to maintain appropriate confidentiality.

Preferred Qualifications:

Masters degree or equivalent work experience. Knowledge of USC programs and services. Experience with database systems. Strong organizational skills and ability to set priorities in order to complete assignments within deadlines. Ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads.

Additional Information:

This is a hybrid position at USCs University Park Campus located in Los Angeles, California. The Assistant Director, Student Services will be expected to work onsite for a minimum of 3 days per week. This position is not eligible for fully remote work.

The hourly rate range for this position is $28.43 - $31.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope of responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Applicant Documents:

A resume/CV and a cover letter are required. Please feel free to upload your application materials in a single document.

USC and the Viterbi School:

The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the Trojan Family, which is comprised of the faculty, students, and staff that make the university what it is.

Founded in 1905, the USC Viterbi School of Engineering is named for Andrew Viterbi who developed an algorithm to connect the worlds citizens. Similarly, the school, located in Los Angeles, a global center for arts, technology and international business in the heart of the Pacific Rim, is a hub for entrepreneurship that connects students from 64 countries.

USC Viterbi is a pioneer in restoring sight to the blind; restoring memory to sufferers of Alzheimers; and socially assistive robots to aid seniors with stroke or children with autism. It is the home of the first operational quantum computing center in academia. Our alumni include Neil Armstrong, first human on the moon; A.C. Mike Markkula, co-founder of Apple; and Wanda Austin, former CEO of the Aerospace Corporation.

The USC Viterbi School is consistently ranked among the top graduate programs (U.S. News and World Report). Under the leadership of Dean Yannis C. Yortsos, the school helped re-imagine the 21st century engineer, pioneering the Grand Challenge Scholars Program in schools across the globe. Our mission is to serve California, the nation and the world. At USC Viterbi, we call this the enabling power of Engineering+.

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About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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