Assistant Director, Student Accounts

Bridgewater State University, United States

Updated: 2 months ago
Location: Bridgewater, MASSACHUSETTS
Deadline: 17 Mar 2024

Posting Details
Position Information


Title Assistant Director, Student Accounts
Department Summary
Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world. Bridgewater’s accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition.

Our commitment to diversity, equity, and inclusion is reflected in our institutional values , which ensure that all students are supported and succeed.

Bridgewater State University is equal employment opportunity/affirmative action employer. Members of underrepresented groups, and those committed to working in a diverse cultural environment, are strongly encouraged to apply.

The mission of the Department of Student Accounts is to process all student tuition and fee charges, administer the collection of those charges, and disburse funds that may be owed to all students regardless of race. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the Department of Student Accounts in serving and supporting our racially and ethnically diverse campus community.
Position Summary
The Assistant Director of Student Accounts assists in the monitoring of all student accounts office (SAO) receivables and collections activities at Bridgewater State University (BSU). Assists in the management of all SAO functions including student billing / tuition and fee assessment, cashiering, disbursement of federal, state, and BSU financial aid and scholarship programs, and timely request of student refunds. Monitors and manages delinquent collection balances, manages third party vendors/ billings, and reconciles several SAO related financial activities. Provides leadership and oversight to the department staff, and is responsible for ensuring high quality customer service, assisting in the development and implementation of policies and procedures, and maintaining regulatory compliance. Occasional evening and/or weekend work required during peak times.
Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.
Supervision Received: The Assistant Director works under the direct supervision of the Director of Student Accounts and Associate Director of Student Accounts.
Supervision Exercised: Exercises supervision of various non-professional and student personnel in Student Accounts. Serves as the first line supervisor for non-professional staff in Student Accounts.
This position is an exempt, APA unit position and is subject to the terms of that union agreement.
Position Type APA Professional
Essential Duties
1. Assists the Director and Associate Director of Student Accounts in the planning, organization and administration of all Student Account activities including advising, student billing and collection.
2. Assigns and delegates work/tasks to the Student Accounts classified staff.
3. Primary liaison for disbursement and refunds in accordance with state and federal regulations and internal policies and procedures. Monitors credits and appropriate aging of receivables.
4. Counsel and advise students, parents and other interest parties regarding matters involving student accounts. Serves as first line supervisor for any service related issue or complaint, particularly ensuring satisfactory resolution of problems before they are escalated to the senior administrative level.
5. Oversees collection activity related to student accounts and supervises monthly accounts receivable reconciliation to ensure accuracy, integrity and timeliness of fiscal records including but not limited to: outstanding receivables, financial appeals, annual discharged uncollectable accounts and monthly reporting and analysis.
6. Primary liaison for the annual 1098-T tax reporting including implementation and oversight of successful tax filings.
7. Primary contact for military, veteran, and vocational rehabilitation students. Works with military and state agencies and oversees all contracts and receivables to the University.
8. Serves as the liaison between the Aviation Department and Student Accounts with direct oversight in the aviation training billing, flight clearance and reconciliation. Primary contact for aviation students to assist in resolving all student account questions and concerns.
9. Review, monitor and implement internal control policies and procedures as they relate to Student Accounts and responsible for maintaining all training materials.
10. Acts as designee in the absence of the Associate Director of Student Accounts.
11. Assists Director and Associate Director of Student Accounts with various accounting and SAO reports and projects as required; other duties as assigned.
Required Qualifications
1. Commitment to customer service excellence/support to enhance an environment of equity, diversity and inclusion.
2. Passion for and commitment to social justice, racial justice, and civic engagement.
3. Bachelor’s degree in business/accounting/finance or closely related discipline.
4. Three years of experience in Student Accounts or related field.
5. Strong attention to detail, analytical capability and professional judgment are required.
6. Strong problem-solving and negotiation skills.
7. Strong organizational and time management skills; ability to identify and set priorities; and meet deadlines in a fast-paced work environment.
8. Ability to work independently.
9. Strong work ethic, positive problem-solving attitude and enthusiasm for a collaborative working environment.
10. Ability to effectively deal with sensitive fiscal issues and maintain confidentiality at all times.
11. Excellent oral and written communication skills.
Preferred Qualifications
1. Knowledge of Banner Accounts Receivable and Banner Finance or similar enterprise resource planning (ERP) system to analyze data and prepare reports.
2. TouchNet cashiering experience.
3. Demonstrated knowledge of higher ed principles, practices and procedures as they relate to student account operations.
4. Knowledge of federal and state policies regarding financial aid.
5. Knowledge of credit and collection principles, processes, regulations and standards.
6. Proficiency in Microsoft Excel and Word, with a demonstrated ability to execute tasks such as mail merges.
Work Environment
Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form: https://cm.maxient.com/reportingform.php?BridgewaterStateUniv&layout_id=18
Special Conditions for Eligibility
Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.
This position is not eligible for H-1B sponsorship.
EEO Statement
Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.
Salary Range $70,000 - $80,000

Posting Detail Information


Posting Number S01076P
Open Date 02/16/2024
Application Review Start Date
Close Date 03/17/2024
Open Until Filled No
Special Instructions to Applicants
Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.

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