Assistant Director - Parking

Details

Posted: 06-Jan-24

Location: Urbana, Illinois

Type: Full-time

Salary: Open

Categories:

Academic/Faculty
Business/Finance

Internal Number: 4913145

Assistant Director - Parking
Parking
Job Summary
This position is responsible for external operations and general project management under the supervision of the Director of Parking.
Duties & Responsibilities

• Communication Oversee process for marketing, communicating, and informing the campus community of upcoming improvements and departmental developments. Assist with developing and improving webpage. Write, edit, and distribute mass emails for parking customer notifications and business. Respond to complex and escalated inquiries from in-office personnel and campus clients to clarify information on departmental services, policies, and procedures. Review client feedback, identify problems and trends, and suggest resolutions to the Director of Parking.
• Project Management Coordinate special projects such as the adoption of new parking technology. Review, analyze, and assess accuracy and efficiency of Parking Department programs, services, and processes. Review rules/regulations content and updates. Evaluate information pertaining to signage, surface, meters, lighting, and parking facilities. Oversee management and administration of T2 Flex (parking database). Maintain, create, and update departmental standards and policies. Demonstrate the ability to make data-informed decisions to contribute to facilities updates and improvements in coordination with the Facilities Manager.
• Supervision Supervise the Enforcement/Dispatch supervisors while maintaining a thorough understanding of University, Civil Service, and Union policies including the contract negotiation process. Track employee performance, address performance compliments and complaints. Coach employees through evolving circumstances, best practices, customer service. Backup and oversee the following as necessary - Dispatch, daily Cash Report, database reporting, and facilities report maintenance. Serve as backup for Director of Parking as needed.
• Research and recommend implementation of updated technologies and processes throughout department. Maintains proficiency in departmental software and databases, such as T2, Banner, meter payment apps.
• Acts as liaison and ambassador to other campus units, and serves on a representative on campus or external committees as needed. Serve as Ethics Officer for department.
• Assist with annual budget review and forecast process. Assess monthly financial reports and provide insight.
• Performs other duties as assigned.

Physical Demands

Standing : Occasionally

Walking : Occasionally

Stairs : Occasionally

Sitting : Frequently

Lifting/Carrying : Occasionally

Pushing/Pulling : Occasionally

Climbing : Rarely

Balancing : Rarely

Bending/Stooping : Rarely

Kneeling : Rarely

Squatting/Crouching : Rarely

Crawling : Rarely

Reaching : Rarely

Grip/Dexterity : Occasionally

Twisting : Rarely

Talking : Frequently

Hearing : Constantly

Repetitive Motions : Frequently

Eye/Hand/Foot Coordination : Frequently

Visual Acuity : Frequently

Running/Jumping : Rarely

Physical Exertion : Rarely

Physical Restraining : Rarely

Operating Heavy Machinery/Equipment : Rarely

Working Conditions

Extreme cold : Occasionally

Extreme heat : Occasionally

Humidity : Occasionally

Wet : Rarely

Noise : Occasionally

Hazards : Occasionally

Fumes/Particles/Allergens : Occasionally

Toxic, Caustic Chemicals : Rarely

Temperature Changes : Rarely

Inclement Weather : Rarely

Heights : Rarely

Work Outdoors : Occasionally

Tight Spaces : Rarely

Personal Protective Equipment (PPE) : Rarely

Dangerous Machinery/Equipment : Rarely

Additional Physical Demands

This job is performed in a normal office setting, with some travel about campus for meetings and review of outside services and facilities.

Some travel may be necessary to attend industry functions and conferences.
Specialty Factors
1. Bachelor's degree in business administration, management, or a field related to the position.
2. Three years of professional business, financial and/or managerial work experience, to include project management and supervision, in a work setting of parking, transportation, facilities or a related area.
Preferred Qualifications
1. Experience in performance management, training, and conflict resolution within a unionized environment
2. 5 years of leadership experience in parking or transportation industries.
3. Supervisory experience over a multi-level operation
Knowledge, Skills and Abilities

• Project management and training skills.
• Excellent verbal and written communication skills
• intermediate proficiency with Microsoft Office suite.
• Strong Business Acumen
• Ability to work independently
• Ability to lead in a diverse environment
• Knowledge of P-3 parking operations
• Preferred working knowledge and experience in T2 Flex

Appointment Information
This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/16/2024. Work for this position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The target salary for this position is $65,000 per year. Sponsorship for work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on February 2, 2024 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Shared AHW Human Resources at [email protected] or 217.333.3660. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing [email protected] .
Requisition ID: 1021793
Job Category: Administrative
To apply, visit https://illinois.csod.com/ux/ats/careersite/1/home/requisition/9033?c=illinois
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About University of Illinois - Urbana-Champaign
The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.
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