Assistant Director of Student Engagement

Assistant Director of Student Engagement

Robinson College of Business

Office of Premium/Executive Programs

Georgia State University’s J. Mack Robinson College of Business (RCB) is the sixth-largest business school in the country, with an enrollment of approximately 8,000 students. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive MBA is ranked among the world’s best by CEO Magazine. Georgia State University is in the heart of Atlanta and has strong ties with Atlanta’s business leaders, many of whom are alums of Robinson College.

Georgia State University, one of the world’s leading academic institutions, nationally recognized for its innovation in student success, invites nominations and applications for the position of Assistant Director or Student Engagement at the J. Mack Robinson College of Business. Robinson is focused on reimagining innovation with a mission to prepare people from all backgrounds to lead, innovate, and grow their potential to advance in business and society.

These are exciting times at the J. Mack Robinson College of Business at Georgia State University. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

WHAT MAKES Robinson College of Business A GREAT PLACE?

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Assistant Director of Student Engagement will play an integral role in supporting a growing graduate business student community (over 1600) across the portfolio of 15 graduate programs.  The diversity of programs enables Robinson to offer one of the largest and most dynamic portfolios of any business school in the U.S.

Reporting to the Associate Director of Student Engagement, this position will be part of a student engagement team focused on building and delivering meaningful, culture and community-driven co-curricular opportunities that will expand interactions across the larger graduate business community while nurturing program-specific initiatives where necessary. Additionally, this role will serve as a hub for student support, resources, and communication, ensuring an inclusive and supportive student experience. Located in our Buckhead Atlanta Campus, the Assistant Director will join a team of high-performing, forward-thinking student engagement professionals who work collaboratively to guide and support students through the student lifecycle.

Program Development:

• Vision, development, delivery, and assessment of innovative student-centered co-and extra-curricular initiatives, including but not limited to signature events, case competitions, workshops, symposiums, etc.
• Foster student engagement, involvement, and community
• Utilize data to improve and advance efforts by tracking budgets, attendance, running reports, creating and delivering surveys, etc.
• Develop and implement orientation programs for new graduate students
• Manage budgets related to graduate student support services, ensuring efficient use of resources

Student Support & Customer Service: 

• Serve as the face of Robinson graduate business programs and an accessible point of contact for new and current students for dedicated programs and across the portfolio.
• Facilitate and execute daily tactical operations such as registration, holds, general questions, financial aid communication, faculty support, and GRA hiring and be the subject matter expert on GSU and Robinson resources.
• Host webinars and sessions as necessary to communicate critical information and updates to students, make occasional class visits to connect and make announcements, and attend signature and program-related events.
• Provide ongoing support for student organizations through programmatic collaboration.
• Attend and support Robinson Ready events as assigned or needed
• Address and resolve student concerns, complaints, or issues related to their experience

Student Communication:

• Serve as an information hub for on-campus resources, events, deadlines, etc. Build out student engagement timelines to provide insight into opportunities and experiences in the program.
• Managed day-to-day student communication outreach including but not limited to promoting student engagement events and opportunities, managing student inquiries and phone calls, providing content for incoming and current student portals, technology tools such as CampusReel, 12Twenty, etc. 

Leadership & Innovation

• Take ownership of student engagement leadership initiatives, which may include but are not limited to a signature event, case competition manager, student organization advisor, international programs liaison, student ambassador program creation and management, etc.
• Provide mentorship to team members, leveraging experience and expertise in student engagement to help advance individuals and the team
• Cross-train on other programs to understand and support similar and differing needs of Robinson graduate students
• Serve on committees at Robinson or GSU as assigned

Collaboration:

• Collaborate with various departments, faculty, and staff to create a seamless, integrated, and holistic student engagement experience from first admission to graduation 
• Collaborate across the student engagement team to simply streamline and systemize efforts, creating immersive and engaging experiences across the portfolio.
• Collaborate with academic advisors to ensure consistency in academic support practices.

Relationships building and stakeholder management:

• Partner with faculty directors to understand goals, needs, and outcomes for students.
• Establish and maintain effective working relationships with students, faculty, staff, campus departments, and vendors.
• Serve as a liaison to campus partners that support the student lifecycle. 

Reporting & Assessment

• Pull reports for faculty directors and leadership as needed
• Generate engagement reports to track the success of efforts

Host After Action Reviews to reflect on and improve programming and

Benefits – The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits, as well as retirement plan options. https://hr.gsu.edu/service-centers/benefits/

Flexible Work Schedules

This position is eligible for a flexible schedule and hybrid remote working that meet the needs of the employee and Robinson College.

USG Retirement Options

• Optional Retirement Plan -- ORP is a 401(a) Defined Contribution Plan. Employees contribute 6%, and USG contributes 9.24% to the plan. Employees are immediately vested.
• Teacher Retirement System -- TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6%, and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and 2% multiplier. Employees are vested after 10 years.

See the retirement comparison chart  for more information.

• Tuition Assistance Program (TAP) -- Full-time employees enrolled in a USG degree program may earn their degree for free.  Find the TAP details here .      

Minimum Requirements:

• Master's degree and five years of related experience or a combination of education and related experience.

Preferred Qualifications: 

• Working knowledge of student engagement in a university environment
• Strong project management skills and attention to detail
• Experience planning events and creating communication outreach is preferred
• Ability to use initiative and discretion in dealing with current students during the student lifecycle
• High personal standards of customer service, professionalism, and maturity are desired.
• Strong interpersonal skills to work effectively and diplomatically with graduate-level students
• Excellent verbal and written communication skills; ability to make group presentations and influence others
• Familiarity with tools like Utilize tools like 12Twenty, Slate, Campus Reel, and Zoom meetings, a plus
• Ability to make independent decisions, problem-solve, and take appropriate action
• Experience interacting with individuals from various social, cultural, economic, and educational backgrounds
• Stay informed about changes in policies and procedures affecting graduate students and communicate these changes effectively.
• Fulfill any supplementary assignments or responsibilities as directed by management

To be fully considered for this position, all candidates must submit the following at the time of submission: 

• A complete and accurate GSU application
• Resume
• Cover Letter
• 3 Professional references

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