Assistant Director of Student Care & Advocacy

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

Student Care & Advocacy is a multifaceted operation of care coordination for students in distress or experiencing unforeseen difficult circumstances. Assistant Director of Student Care & Advocacy reports to the Director of Student Care & Advocacy and works closely with the Pennsylvania State University campuses and surrounding communities to provide outreach and improve overall operations to serve better & support our students and our system.

CORE RESPONSIBILITIES

• Provide training, guidance, mentoring, and support to case managers as we apply a holistic approach to students in crisis with an ethic of care.

• Facilitate connection, learning, and growth opportunities within our university’s case manager community of practice.

• May serve as direct supervisor or mentor to full-time case managers and/or part-time student interns.

• Serve on the Maxient Leadership Team as a Student Care & Advocacy user group representative and coordinate training for new users within our scope of service.

• Develop, coordinate, and assess both proactive & reactive outreach efforts among campus and community stakeholders.

• Provide training, support, and ongoing consultation to Student Care & Advocacy liaisons at all Penn State campuses regarding ways to raise awareness of services through outreach, marketing, and communication efforts.

• Engage in routine assessment to identify trends, populations in need, and action items to adequately address student needs and fill in systematic gaps in service.

• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.

• Assist students in making use of university and/or community resources and services, including but not limited to emergency medical care, housing, and funding in times of crisis.

• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.

• Follow up with and track students in distress to monitor progress and ensure compliance with recommendations.

• Complete documentation and maintain records of student cases in an online case management system.

• Assist in reviewing and developing policies, procedures, and training to support successful operations.

• Respond to SCA general email inbox on designated days.

• Serve on the Student Affairs On-Call Rotation, responding to crisis or emergency incidents after-hours and on weekends.

Required Qualifications

• Bachelor’s Degree.

• Three or more years (which may include graduate internship/practicum) of progressively responsible experience in student affairs administration within a higher education setting.

• Excellent interpersonal (verbal and written) communication skills.

• Experience working with individuals from diverse cultures, backgrounds, and life experiences.

• Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester.

Desired Qualifications

• Master's degree in college student personnel, higher education administration, counseling, psychology, social work, law, or related field.

• Working knowledge of issues impacting college students, student development theory, and its application.

• Direct experience in crisis response and case management procedures, preferably in a higher education setting.

• Demonstrated computer proficiency (word processing, spreadsheet, and database systems).

• Skilled in managing multiple and competing priorities.

• Demonstrated ability to work with a dynamic, diverse, and engaged student population, both individually and in groups.

• Ability to thrive in a diverse, fast-paced student affairs office responsible for responding to emergent needs and issues.

• Ability to work cooperatively with others within a multidisciplinary team environment, evidence of effective collaborative relationships with students, faculty, staff, and parents.

• Demonstrated experience in facilitating training and presentations to students, staff, or faculty.

• Familiarity with Penn State policies, procedures, and organizational structure.

• Working knowledge of case management principles and practices.

Application Materials

• A current resume. 

• A cover letter that specifically addresses how your background and experience align with the position's requirements, qualifications, and responsibilities.

Benefits for full-time employees at Penn State include (visit https://hr.psu.edu/benefits for more detailed information):

• Medical, dental, vision, and retirement plans.

• Tuition discounts (including for a spouse and dependent children up to the age of 26).

• Generous vacation time and sick time.

• 16 paid holidays/campus closure days.

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The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. 

The pay range for this position, including all possible grades is:

$46,400.00 - $67,300.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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