Assistant Director of Residential Support & Community Responsibility, UM Housing

Updated: about 1 hour ago
Location: Missoula, MONTANA
Job Type: FullTime

Application instructions are located at the bottom of the page.  Please apply directly through the University of Montana's career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College

*Do not apply through Indeed.com or use easy apply through Indeed.com*.

The University of Montana invites applications for an Assistant Director (AD) of Residential Support & Community Responsibility for UM Housing. The Assistant Director of Residential Support and Community Responsibility oversees residential student care and support initiatives and UM Housing community standards procedures. As a member of the Residential Experience Leadership Team, you will manage day-to-day activities related to full-time and student staff supervision, the residential experience, crisis response, and student conduct and support in the residence halls and apartments. You will work to develop positive, safe, and inclusive communities under the guidelines established in the University of Montana and UM Housing policies. In addition, you will work with the Area Coordinators and Community Directors to manage and supervise the residential curriculum and social program endeavor in the residence halls and apartments; and develop, manage and coordinate living learning activities with campus partners with a goal of student retention.

Responsibilities include but are not limited to:

  • Directly supervise full-time, Area Coordinators and Community Directors who oversee the paraprofessionals in the residence halls and apartments, and any other staff as assigned based on functional areas of responsibility, and provide leadership for department initiatives as assigned;
  • Implement and manage the UM Housing student conduct and community standards program including process coordination, staff assignments and accountability, and ongoing training and development of UM Housing Community Standards officers, and serve as community standards officer;
  • Coordinate and manage student of concern outreach, tracking, and collaboration with campus partners to ensure an integrated approach to supporting students' well-being and addressing elevated student concerns within UM Housing, and take the lead on elevated student of support cases not being managed by the Dean of Students office;
  • Serve as a level five Maxient Administrator and develop processes for tracking and reporting on Community Standards and CARE/student of concern cases;
  • Serve as the senior Clery Compliance Officer for UM Housing, tracking Clery reportable crimes and maintaining the Campus Fire Log;
  • Oversee development of crisis and on-call response procedures and staff training, and analyze student conduct trends to direct UM Housing staff in behavior management, assessment and reporting efforts;
  • Conduct research on national housing/community standards trends and contrast with current department policy for strategic planning;
  • Provide leadership for departmental safety and security procedures, including building security inspections, health and safety inspections, and employee accountability;
  • Participate in an on-call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed.
  • These responsibilities encompass a wide range of duties related to student conduct, safety, compliance, and staff management within the housing department.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.


Position Details
  • Position is full-time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
  • Salary for this position is $60,000- $68,000 per year commensurate with qualifications.

Required Qualifications
  • A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling and four (4) years progressive experience in Housing management, community standards/student conduct position, or an equivalent combination of education and work experience
  • Strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations
  • The ability to understand and utilize new technology within the office; establish, maintain, process and update electronic and paper files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry
  • Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word
  • Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision
  • Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met
  • Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short- and long-term goals within the UM Housing operation
  • Familiarity with department safety and security systems, including fire safety systems, and train live-in staff on proper use and emergency response procedures
  • Ability and willingness to participate in an on-call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed

Preferred Qualifications
  • Experience working with conference housing program
  • Experience with analyzing and resolving conflict, team building, group dynamics, crisis management, and the ability for problem solving
  • Ability to prioritize and manage multiple tasks and to delegate those tasks to others; ability to communicate effectively in a training mode to employees being supervised; ability to evaluate applicants and hire staff; ability to evaluate and communicate with staff about job performance
  • Ability to work nights and weekends during certain times of the year and respond to emergency situations as needed

About UM and UM Housing

The University of Montana is a flagship, R1 research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains where three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.  The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

UM Housing provides safe, clean, healthy and affordable living and learning facilities that foster an inclusive community living environment for students, staff, faculty and guests. UM Housing manages three areas: Residence Halls, Lewis and Clark Village, and University Villages - which provide a variety of housing options for single students, students with dependents, and University guests. Services provided in these facilities support and nurture personal development and educational experiences at the University of Montana.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

Criminal Background Investigation is required prior to Offer of Employment. In accordance with university policy, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References *References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility.  All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.


How to Apply

Priority Application Date: Sunday, April 14, 2024by 11:59 PM (Mountain Time)

This position will remain OPEN UNTIL FILLED.

Complete applications received by this date will be guaranteed consideration. To receive full consideration, candidates are required to submit all of the following materials.

Please submit the following application materials** by clicking "New Resume/CV" button.  Please do not apply through Indeed.com*.

  • Letter of Interest – addressing the stated required skills for the position
  • Detailed resume listing education and describing work experience
  • Three (3) professional references - Names and contact information

*Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application.  Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section.  It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.


Missoula, Montana, United States